German Speaking Customer Expert for Booking.com

Who is Mercier Consultancy Group?

At Mercier Consultancy Group, we act as a bridge between top-tier global companies and talented individuals seeking to elevate their professional trajectories. As a dominant force in the European recruitment and BPO landscape, our primary mission is to align your skills with roles that don't just provide a paycheck, but create lasting milestones in your career journey.

Your Path to Freedom

If you value independence, professional growth, and the ability to design your own lifestyle, this is for you. We are presenting a unique opportunity for Hungary-based German speakers to work remotely from Greece, combining a thriving career in the tourism sector with the liberty of living in a Mediterranean paradise. This role offers the perfect escape from the daily grind and invites you to build a future in one of the most exciting travel hubs in Europe.

Day-to-Day Functions

• Maintain meticulous records of all customer interactions within our CRM system.
• Assist travelers with updates, cancellations, and complex itinerary modifications using our primary travel platforms.
• Stay updated on the latest travel industry shifts and specific Booking.com policies to ensure your advice is always accurate.
• Act as a primary point of contact for Booking.com users, providing efficient solutions to their accommodation and travel queries.
• Coordinate directly with hospitality industry partners to fix reservation errors and guarantee seamless experiences for guests.
• Focus on delivering exceptional, solution-focused communication in German to drive high customer satisfaction.
• Strive to hit individual and team targets to ensure the continued excellence of our travel support operations.

What We Are Looking For

• Proficiency in German is essential (native or near-native level, both oral and written).
• Excellent communication skills with a focus on delivering a professional, customer-centric experience.
• Strong ability to handle multiple digital tasks at once with a sharp, problem-solving mindset.
• Possession of a valid EU passport or a permit that grants you the right to reside and work in Greece.
• Genuine interest in the travel world and a desire to help others experience new destinations.
• Previous experience in customer service or travel-related roles is considered a significant bonus when applying to our roles in Greece.

Compensation and Benefits

• Full relocation package provided (flight, hotel stay upon arrival, and transfer support).
• A generous monthly salary accompanied by an attractive monthly performance bonus.
• Comprehensive health insurance plan.
• Thorough training program provided to prepare you for success in the Booking.com ecosystem.
• Competitive monthly compensation package.
• Various additional benefits, including career development programs and social team-building activities.

The Greek Experience

Choosing to accept a role in Greece means embracing a lifestyle enriched by sunshine, deep historical roots, and a relaxed cultural pace. This beautiful country offers an ideal environment where your professional ambitions are balanced by endless leisure opportunities, from exploring ancient heritage sites to enjoying weekends by the sea. The quality of life here is truly unique, providing the perfect setting for both personal discovery and career advancement.

Moving to Greece is a life-changing decision that we support every step of the way. With our dedicated relocation assistance, you can make the move to your new home in Greece with total confidence and zero stress. Join a welcoming expat community, indulge in world-renowned culinary experiences, and settle into a nation known for its hospitality.

How to Apply

If you are eager to secure your position as a German Speaking Customer Expert for Booking.com in Greece, we encourage you to take the next step. Hit the Apply Now button to share your resume with the team at Mercier Consultancy Group. We are excited to support you as you embark on this rewarding international career transition.