German Speaking Customer Expert for Booking.com

About Mercier Consultancy Group

As a distinguished name in the international recruitment landscape, Mercier Consultancy Group excels in bridging the gap between top-tier professionals and industry-leading organizations. We are dedicated to facilitating career-defining transitions through our specialized BPO placement services, ensuring that every candidate finds a role that matches their ambition and potential.

Job Overview

We are offering a unique opportunity for Poland-based German speakers to accelerate their professional trajectory by relocating to Greece. This role is designed to sharpen your soft skills, expand your global professional network, and help you master high-level customer experience standards within the dynamic travel technology sector. By joining our project for Booking.com, you are not just taking a job; you are investing in your future growth while enjoying the legendary quality of life found in Greece.

Daily Professional Duties

• Maintain meticulous documentation of every customer interaction within the CRM system to ensure operational excellence.
• Foster strong relationships with international hospitality stakeholders to resolve booking conflicts and verify travel details.
• Provide top-tier support to Booking.com travelers, addressing a wide array of accommodation and logistical inquiries.
• Strive for excellence in performance metrics to support the collective success of the regional travel support department.
• Leverage your expertise to navigate complex booking platforms, handling amendments, cancellations, and special requests efficiently.
• Keep pace with the evolving travel market and internal company protocols to offer travelers precise, timely advice.
• Deliver empathetic, solution-focused assistance in German, ensuring every user feels valued and heard.

Candidate Qualifications

• Exceptional communication skills coupled with a genuine, customer-centric professional mindset.
• Fluency in German (written and spoken) is essential for this vacancy.
• A valid EU passport is required to facilitate your move and legal employment in Greece.
• A demonstrated interest in the travel industry and a desire to help others navigate their journeys.
• A proven ability to multitask within digital software environments and solve problems under pressure.
• Previous experience in travel or customer service roles is viewed as a distinct advantage for these opportunities in Greece.

Benefits and Rewards

• A competitive salary package designed to support a comfortable lifestyle.
• A comprehensive relocation package including hotel stay, flight arrangements, and airport transfers.
• Attractive performance-based bonuses linked to quality service indicators.
• Full-scale training program to ensure you are fully equipped for the travel sector.
• Complete health insurance coverage.
• Access to diverse team-building initiatives, social events, and clear avenues for internal career growth.

Living and Working in Greece

Choosing to work in Greece means embracing a lifestyle defined by sunshine, historical heritage, and a world-renowned social atmosphere. The Mediterranean setting provides the perfect environment for maintaining a healthy work-life balance, whether you are exploring ancient sites or unwinding at the beach after your shift. It is an ideal location for those looking to combine their professional career with a rich, rewarding personal life.

Your relocation to Greece is backed by our full support, ensuring your move is as effortless as possible. You will join a vibrant, international community of professionals, giving you the chance to sample exquisite cuisine and experience the legendary hospitality that makes Greece a top choice for global citizens relocating abroad.

Application Procedure

If you are ready to start your journey as a German Speaking Customer Expert for Booking.com in Greece, we invite you to take the next step. Click the Apply button to forward your application to the Mercier Consultancy Group team. We are eager to help you transition into this fulfilling international career opportunity.