German Speaking Customer Expert for Booking.com

Who We Are: Mercier Consultancy Group

As a distinguished name in international talent acquisition, Mercier Consultancy Group excels at bridging the gap between top-tier professionals and industry-leading global brands. We are dedicated to facilitating life-changing career transitions, ensuring every hire we manage helps our candidates reach new heights in their professional journey.

Position Highlights and Career Growth

This role offers a unique opportunity for Netherlands-based German speakers to work remotely from Greece, providing a path toward significant financial rewards and rapid career acceleration. By joining our team, you will secure a lucrative compensation structure, including performance-based incentives and the security of a premier European employer, all while building a standout profile in the high-stakes travel services sector.

Your Daily Objectives

• Manage travel inquiries and reservation adjustments, ensuring that Booking.com users receive prompt and professional assistance.
• Maintain detailed and precise records of all client interactions within our CRM system to uphold operational excellence.
• Achieve specific performance targets related to travel support to ensure our collective success.
• Coordinate with our global hospitality partners to rectify booking issues and facilitate effortless travel experiences.
• Offer high-quality support in German, prioritizing customer empathy and effective problem resolution.
• Stay informed regarding evolving Booking.com protocols and broader travel industry developments to provide accurate user advice.
• Utilize global booking interfaces to assist clients with complex itinerary changes and cancellations.

Candidate Qualifications

• You possess native or near-native proficiency in German, both verbal and written.
• You hold a valid EU passport or possess a work permit authorizing you to reside and work in Greece.
• You demonstrate a genuine enthusiasm for the travel industry and enjoy helping others discover new destinations.
• You exhibit exceptional interpersonal skills and a commitment to maintaining a positive, client-centric approach.
• You possess the ability to multitask effectively within a dynamic, tech-oriented workspace.
• Previous professional background in travel or general customer service is highly valued for these roles in Greece.

Compensation and Benefits Package

• Competitive salary package structured for international professionals.
• Two additional salaries annually (13th and 14th month pay).
• Comprehensive relocation support, covering flights, initial hotel stay, and transfers.
• Lucrative performance-based monthly bonuses tied to quality metrics.
• Structured, fully paid onboarding training to ensure you are travel-industry ready.
• Full health insurance coverage.
• Ongoing perks including career development tracks and vibrant social/team-building activities.

Embracing Life in Greece

Choosing to work in Greece means embracing a lifestyle defined by deep history, iconic culture, and beautiful weather. Professionals here enjoy a harmonious work-life balance, bolstered by the pleasant Mediterranean environment. From exploring historic sites to enjoying leisure time along the coast, Greece serves as the ideal setting for both professional advancement and personal rejuvenation.

Your move to Greece is designed to be a seamless experience, supported entirely by our comprehensive relocation assistance. You will quickly integrate into a welcoming community, discover the local culinary delights, and connect with a wide network of international professionals who have chosen to call this beautiful country home.

Get Started Today

If you are eager to begin your professional chapter as a German Speaking Customer Expert for Booking.com in Greece, we invite you to take the first step. Simply click the Apply Now button to share your CV with Mercier Consultancy Group. We are excited to support you as you pursue this rewarding international career opportunity.