German Speaking Customer Expert for Booking.com

Who We Are at Mercier Consultancy Group

As a distinguished international recruitment leader, Mercier Consultancy Group excels at bridging the gap between top-tier global organizations and ambitious talent. Our primary focus is facilitating career-defining transitions, ensuring that every candidate finds their ideal role while we provide the support necessary for professional excellence and long-term success.

Your New Adventure Abroad

If you are seeking a fresh start under the Mediterranean sun, this is a unique opportunity for Austria-based German speakers to relocate to Greece and embark on a rewarding journey. We are searching for an enthusiastic Customer Expert to represent Booking.com in Greece, offering you the chance to combine a high-impact professional role with a vibrant, sunny coastal lifestyle that is truly second to none.

Core Duties

• Maintain detailed records in our CRM system to ensure all customer interactions meet our high service standards.
• Assist travelers by expertly managing modifications, cancellations, and complex itinerary updates via our digital platforms.
• Provide stellar support to Booking.com travelers, addressing their accommodation queries with patience and accuracy.
• Stay ahead of the curve by mastering internal policies and travel industry updates to provide top-tier advice.
• Focus on achieving key performance indicators specifically designed for the travel sector to ensure team excellence.
• Communicate empathetically in German to drive high customer satisfaction levels.
• Partner with hospitality providers worldwide to clear up reservation issues, ensuring guests enjoy a seamless travel experience.

Qualifications

• Exceptional verbal and written command of the German language is non-negotiable.
• Previous background in travel or customer support is highly valued and will give your application a competitive edge.
• A valid EU passport or the legal authorization to live and work in Greece.
• Natural ability to manage multiple tasks within a fast-paced digital work environment.
• Outstanding interpersonal skills paired with a dedicated customer-first approach.
• Genuine enthusiasm for the travel industry and a desire to help people discover the world.

The Benefits Package

• A generous monthly salary bolstered by 2 additional salaries per year (13th and 14th months).
• Fully covered relocation support including flight tickets, airport transfer, and hotel lodging upon arrival.
• Attractive monthly performance bonuses tied to quality benchmarks.
• Professional training provided at no cost to ensure you master the role quickly.
• Complete health insurance coverage for your peace of mind.
• Access to various extra perks, including networking events and clear pathways for career advancement.

Living and Working in Greece

Choosing to work in Greece means embracing a lifestyle enriched by history, delicious Mediterranean flavors, and breathtaking scenery. The country offers an ideal environment where you can balance a demanding career with the joy of Mediterranean living. From exploring historic sites to enjoying the Aegean breeze, Greece provides the perfect backdrop for personal growth and unforgettable life experiences.

Your relocation to Greece will be a simplified, stress-free process thanks to our dedicated support team. You will find it easy to settle into your new home, socialize with a vibrant international expat community, and fully embrace the warmth of local Greek culture as you build your career abroad.

How to Join Us

If you are eager to begin your professional journey as a Customer Expert for Booking.com in Greece, we are ready to assist you. Simply click the application link to forward your CV to the team at Mercier Consultancy Group. We are excited to help you take the next big step in your international career!