German Speaking Customer Expert for Booking.com

Who is Mercier Consultancy Group?

As a top-tier international recruitment agency, Mercier Consultancy Group excels in bridging the gap between exceptional talent and prominent global enterprises. Our mission revolves around facilitating high-impact BPO solutions and securing roles that act as pivotal turning points for our candidates' professional trajectories.

Position Summary

If you are seeking professional liberation and a fresh start, this represents a unique opportunity for Spain-based German speakers to work remotely from Greece while advancing their career. We are searching for an enthusiastic individual to join our team as a German Speaking Customer Expert for Booking.com in Greece, offering the perfect blend of career growth and a revitalizing Mediterranean lifestyle.

Your Daily Impact

• Maintain meticulous digital records of every client interaction within our CRM to uphold internal excellence.
• Assist travelers by adjusting itineraries, processing cancellations, and managing intricate booking details across our global systems.
• Stay ahead of the curve by mastering evolving travel industry trends and Booking.com’s internal guidelines to offer precise, immediate advice.
• Provide world-class, solution-focused support in German, ensuring every Booking.com user feels heard and assisted.
• Achieve team performance targets tailored specifically to the travel support sector.
• Partner with international hospitality providers to resolve reservation errors, ensuring travelers enjoy a seamless experience.
• Demonstrate empathy and clarity when communicating with customers to secure top-tier satisfaction levels.

What We Require

• A genuine interest in the travel industry and a desire to help others experience the globe.
• Possession of a valid EU passport or a permit that grants you the legal right to work and reside in Greece.
• Professional, customer-centric attitude paired with excellent verbal and written communication skills.
• Fluency in German is a strict requirement for this position.
• Prior experience within the travel or customer support spheres is highly valued for these roles in Greece.
• The technical aptitude to multitask efficiently in a fast-paced digital work environment.

Our Benefits Package

• A competitive monthly salary to reward your dedication.
• A substantial performance-based monthly bonus structure.
• Comprehensive healthcare coverage.
• Two bonus salaries annually (13th and 14th months).
• Full relocation support, including flight, arrival transfer, and hotel lodging.
• Extensive initial training to ensure you are fully prepared to excel in the travel sector.
• Opportunities for career progression, plus team engagement events and additional perks.

Living and Working in Greece

Choosing to take on one of our German-speaking roles here means stepping into a world of rich heritage, endless sunshine, and cultural depth. Greece provides an incredible environment where the pace of life complements professional ambition, anchored by a mild Mediterranean climate that keeps spirits high year-round. From exploring ancient archaeological sites to unwinding by the deep blue Aegean Sea, you will find Greece to be the perfect setting for both personal discovery and career advancement.

We understand that relocating to Greece is a major life decision, which is why our dedicated support team ensures your move is entirely stress-free. Once you arrive, you will quickly fall in love with the local cuisine and the hospitable social atmosphere, joining a vibrant international expatriate community that thrives in this stunning corner of the world.

Application Process

If you are eager to begin your professional journey as a German Speaking Customer Expert for Booking.com in Greece, we invite you to connect with us. Use the Apply Now button to share your details with the Mercier Consultancy Group recruitment team. We are excited to guide you through this rewarding international relocation opportunity.