German Speaking Customer Expert for Booking.com

Our Agency Identity

At Mercier Consultancy Group, we pride ourselves on being a premier global staffing partner. We are experts in bridge-building, connecting ambitious professionals with industry-leading corporations. Our mission is to facilitate transformative career steps that combine professional excellence with life-changing international experiences.

The Opportunity

We are thrilled to offer a unique opportunity for Switzerland-based German speakers to work remotely from Greece as a Customer Expert for Booking.com. This role serves as an ideal launchpad for those looking to pivot into the global travel sector while thriving in an environment that fosters both personal discovery and professional growth. Embracing this position means joining a supportive community of expats in Greece, all while enjoying the sunny, relaxed pace of Mediterranean life.

Key Responsibilities

• Maintain detailed records of all customer interactions within our CRM to ensure data integrity and quality standards.
• Foster strong relationships with hospitality partners to rectify reservation issues and guarantee traveler satisfaction.
• Assist Booking.com clients by effectively managing booking modifications, cancellations, and complex travel queries.
• Provide high-quality, solution-driven support to travelers in German, ensuring every interaction reflects a helpful and empathetic tone.
• Stay updated on the latest travel industry shifts and internal Booking.com protocols to deliver accurate and reliable advice.
• Strive to exceed team benchmarks and KPIs to ensure collective success in the travel support department.
• Offer premium assistance to Booking.com guests, resolving travel and accommodation concerns with expert precision.

Candidate Qualifications

• A genuine enthusiasm for the travel industry and a desire to help others navigate their journeys.
• Possession of a valid EU passport or a permit that grants the right to live and work in Greece.
• Outstanding multitasking capabilities and proficiency in navigating digital platforms.
• Native or near-native level fluency in German, both spoken and written.
• Prior background in the travel or customer care sectors is a strong plus for these openings in Greece.
• A customer-centric mindset complemented by exceptional interpersonal and communication skills.

Rewards and Benefits

• Attractive, competitive monthly compensation package.
• A specialized, fully paid onboarding and training program designed for the travel sector.
• Comprehensive healthcare coverage included.
• A complete relocation package covering your flight, initial hotel stay, and airport transfer to Greece.
• Generous performance bonuses issued monthly based on quality results.
• Opportunities for career advancement, social events, and team building.

Living in Greece

Choosing to move to Greece for this role is about more than just a job; it is about embracing a lifestyle defined by deep history, stunning coastal landscapes, and a warm, welcoming social culture. The Mediterranean climate ensures that your time off can be spent exploring ancient landmarks or enjoying the pristine beaches of the Aegean Sea. This environment allows for a healthy, balanced lifestyle that is as rewarding as it is refreshing.

Our relocation assistance team is dedicated to ensuring your move to Greece is seamless and efficient. You will find it easy to settle into your new surroundings, dive into the local gastronomy, and connect with a lively international community. Relocating to Greece is a life-changing decision, and we are here to support every step of your journey.

Apply Now

If you are eager to begin your new chapter as a German Speaking Customer Expert for Booking.com in Greece, we encourage you to get in touch. Simply select the apply button to send us your credentials and start your collaboration with Mercier Consultancy Group. We are excited to help you move forward with this fantastic international opportunity.