German Speaking Customer Expert for Booking.com

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we act as a premier bridge between high-potential professionals and multinational corporations. As an industry leader in international recruitment and BPO services, our mission is to facilitate career-defining opportunities that empower our talent to thrive on a global stage.

Position Snapshot

This is a unique opportunity for Germany-based German speakers to accelerate their professional development by relocating to Greece to support the Booking.com account. By joining our team in Greece, you will sharpen your multilingual communication skills and gain invaluable experience within the international travel sector, setting a new benchmark for your future career growth.

Your Daily Impact

• Maintain meticulous documentation within our CRM to ensure high operational quality.
• Assist travelers by expertly managing modifications, cancellations, and complex travel needs via global platforms.
• Meet and exceed performance targets specifically designed for the travel support industry.
• Provide top-tier assistance to Booking.com customers, addressing travel and accommodation queries with expert precision.
• Stay informed about the latest travel trends and internal policies to deliver accurate, real-time advice.
• Liaise with international hospitality partners to resolve discrepancies and secure a flawless travel experience.
• Utilize your German language skills to foster high customer satisfaction through empathetic, solution-oriented interactions.

Candidate Requirements

• Exceptional problem-solving abilities paired with the capacity to thrive in a fast-paced digital environment.
• Fluency in both written and spoken German is a non-negotiable requirement.
• A valid EU passport or a legal work permit permitting you to reside and work in Greece.
• Excellent interpersonal skills and a proactive, customer-centric professional mindset.
• Prior experience in the travel industry or a customer service environment is considered a strong advantage for these roles in Greece.
• A genuine passion for the global travel industry and a desire to support travelers worldwide.

Our Comprehensive Rewards

• Fully paid relocation package, covering your flight, airport transfer, and hotel upon arrival.
• Attractive, competitive monthly salary.
• Extensive health insurance coverage.
• Robust performance-based bonuses linked to your quality metrics.
• In-depth training program designed to prepare you for excellence in the travel sector.
• Access to team-building initiatives and structured career progression paths.

The Greek Experience

Relocating to Greece offers a rare chance to blend your professional aspirations with a world-class Mediterranean lifestyle. Living in this historic nation allows you to enjoy a perfect equilibrium between a demanding career and a rich, sunny social life, whether you are exploring ancient landmarks or unwinding by the Aegean shores.

Embracing the move to Greece is a life-changing decision. Our end-to-end relocation support ensures your shift to your new home in Greece is seamless. You will have the chance to dive into the vibrant local culture, savor world-renowned gastronomy, and integrate into a thriving international expat community.

Submit Your Application

If you are prepared to elevate your professional profile as a German Speaking Customer Expert for Booking.com in Greece, we invite you to connect with us. Simply click the Apply Now button to share your CV and begin your journey with Mercier Consultancy Group. We are excited to support your transition into this rewarding international role.