German Speaking Customer Expert for Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting world-class talent with global industry leaders, ensuring that every placement serves as a career-defining milestone for our candidates.

Job Overview

We are currently scouting for a talented professional to fill the German Speaking Customer Expert for Booking.com position in Greece. This is an exceptional opportunity to advance your career within the fast-paced travel industry while enjoying the Mediterranean lifestyle through one of the most sought-after German-speaking jobs in Europe.

Key Responsibilities

• Deliver world-class support to Booking.com users, resolving accommodation and travel-related inquiries with precision.
• Navigate global travel booking platforms to assist customers with modifications, cancellations, and complex travel arrangements.
• Maintain high levels of customer satisfaction by providing empathetic and solutions-oriented communication in German.
• Collaborate with international hospitality partners to resolve reservation discrepancies and ensure a seamless travel experience.
• Keep up to date with travel industry trends and internal Booking.com policies to provide accurate, real-time guidance.
• Ensure all interactions are documented accurately within the CRM to maintain quality standards.
• Contribute to the success of the team by meeting performance metrics specific to the travel support sector.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or work permit allowing residency and employment in Greece.
• Strong passion for the travel industry and an interest in helping others explore the world.
• Exceptional problem-solving skills and the ability to multitask in a digital environment.
• Excellent communication skills and a professional, customer-first attitude.
• Previous experience in customer service or the travel sector is considered a significant asset for these jobs in Greece.

What We Offer

• Competitive Monthly Salary package.
• Fully Paid Training program to set you up for success in the travel industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on quality metrics.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• And Much More, including team-building events and career progression paths.

Life in Greece

Taking on one of our German-speaking jobs means moving to a land of history, culture, and sunshine. Greece offers an unparalleled quality of life, where the balance between a professional career and leisure is perfectly maintained by the warm Mediterranean climate. Whether you are walking through ancient ruins or relaxing by the Aegean Sea, you will find that Greece provides a vibrant backdrop for personal and professional growth.

Relocating to Greece is an adventure that many professionals cherish for a lifetime. With our comprehensive relocation support, your transition to your new home in Greece will be smooth and stress-free. Immerse yourself in the world-famous cuisine, enjoy the welcoming social culture, and join a diverse community of expatriates thriving in this beautiful nation.

How to Apply

If you are ready to launch your career as a German Speaking Customer Expert for Booking.com position in Greece, we want to hear from you. Click the Apply Now button to submit your CV and start your journey with Mercier Consultancy Group today. We look forward to helping you embark on this exciting international career move.