German Speaking Customer Care Experts

Who We Are: Mercier Consultancy Group

As a leading authority in European BPO recruitment, Mercier Consultancy Group acts as a bridge, connecting elite talent with forward-thinking enterprises. Our mission is centered on the Customer Support Services sphere, where we specialize in identifying high-impact career pathways for driven individuals across the continent.

Position Highlights

We are currently opening a unique opportunity for Poland-based German speakers to relocate and work in Greece as Customer Care Experts. This role is designed to fast-track your professional trajectory, offering deep-dive industry training and hands-on skill development that will serve as a cornerstone for your future career. Transitioning into this position means more than just a job; it is a strategic step toward mastery in client relations within a world-class work environment.

Core Duties & Responsibilities

• Maintain comprehensive records of client engagements in our internal CRM systems.
• Foster a culture of excellence by aligning with team goals and hitting performance KPIs.
• Ensure that product information and industry trends are understood to provide superior service.
• Manage diverse customer requests via digital chat, phone, and email correspondence.
• Serve as a primary advocate for German-speaking clients, ensuring consistent high-quality support.
• Champion customer retention by applying empathetic problem-solving techniques.
• Work in tandem with your international peers to refine and elevate our collective support standards.

Candidate Prerequisites

• A valid EU passport is a strict requirement for this role.
• A high level of proficiency in both written and spoken German.
• A collaborative mindset with the enthusiasm to join our growing base in Greece.
• A proactive approach to troubleshooting and logical communication.
• A high degree of digital competency and comfort working across various software platforms.
• Prior experience within Customer Support Services is highly desirable.

Rewards and Benefits Package

• A generous, competitive monthly base salary.
• Additional monthly performance-based bonuses.
• Full, end-to-end relocation assistance (including flights, transit, and initial hotel housing).
• Access to professional, in-depth training modules.
• Comprehensive private health insurance plans.
• Significant paths for career progression within the Greek BPO sector.
• Plus many additional company perks.

Experience Greece

Relocating to Greece presents a lifestyle unlike any other, merging deep-rooted traditions with a thriving contemporary lifestyle. By moving to this Mediterranean hub, you gain daily access to iconic coastlines, endless sunshine, and a community of global expatriates that makes settling in effortless. This is an invitation to enrich your personal life while building your CV in a stunning environment.

We simplify the move to Greece through a complete relocation support package, ensuring you can land and start your professional journey with confidence. From the vibrant local gastronomy to the world-renowned historical sites, the country provides an inspiring setting for your growth. We are eager to assist you in making the transition to your new life in Greece.

Submission Process

If you are prepared to launch this new chapter as a German Speaking Customer Care Expert in Greece, simply hit the 'Apply Now' button to share your details with our team. We at Mercier Consultancy Group are excited to learn more about you and guide you through the next steps of your professional journey.