German Speaking Customer Care Experts

Our Identity as Mercier Consultancy Group

Mercier Consultancy Group operates as a leading European agency specializing in human capital and outsourcing solutions. We pride ourselves on our ability to facilitate meaningful connections between top-tier talent and industry-leading organizations throughout Europe, with a specific focus on excellence within the Customer Support Services landscape.

Advancing Your Career and Skills

If you are a professional based in Germany looking to elevate your skillset, this is a unique opportunity for Germany-based German speakers to relocate and work from Greece. By taking on this role, you will refine your technical communication abilities, gain international experience, and accelerate your personal growth within a global business environment. Joining our team in Greece is not just a job change; it is a strategic step toward building an impressive international resume while immersed in a high-growth professional culture.

Core Duties

• Maintain comprehensive records of client engagements within our internal Customer Support Services CRM.
• Foster a collaborative atmosphere by sharing insights with colleagues to boost team efficiency.
• Deliver empathetic and expert-level solutions for client issues across live chat, telephone, and email.
• Monitor industry shifts and product updates to consistently provide high-caliber assistance.
• Serve as a primary representative for German-speaking clientele within the Customer Support Services field.
• Strive to exceed personal and departmental KPIs while ensuring a warm and professional client experience.
• Ensure customer satisfaction remains at the forefront of every interaction.

What We Require

• A valid EU passport is a mandatory requirement for this role.
• An advanced, native-level mastery of the German language.
• Demonstrable skill in navigating modern software systems and digital tools.
• A proactive approach to troubleshooting and clear, concise communication.
• Ready and eager to commit to a professional relocation to Greece.
• Background experience in a customer-facing or support-driven environment is a strong plus.

Compensation and Benefits Package

• A fully inclusive relocation package covering hotel stay, flight tickets, and transfer costs.
• Attractive monthly salary structured for the local economy.
• Consistent monthly performance-based bonuses.
• Two additional salaries annually, paid as 13th and 14th-month bonuses.
• Extensive professional training provided upon arrival.
• Full coverage through private medical insurance.
• Clear pathways for career progression in the Greek Customer Support Services sector.
• Plus an array of additional local benefits.

The Greek Experience

Embarking on a journey to Greece offers more than just a job; it is an opportunity to embrace a Mediterranean lifestyle defined by sunny coastal landscapes, deep-rooted history, and a welcoming social environment. Professionals who relocate here quickly find themselves part of a diverse expat community, enjoying the perfect balance between high-intensity career development and a relaxed, sunny living experience. It is an ideal setting for anyone looking to recharge while building their professional future.

Our dedicated team manages every detail of your move to Greece, ensuring that you can settle in comfortably and start your career journey without delay. From the vibrant local gastronomy to the world-renowned historical sites, the region offers endless opportunities for cultural enrichment. We are excited to assist you in making Greece your new home.

Application Steps

If you feel that this German Speaking Customer Care Experts opportunity in Greece aligns with your career goals, please select the 'Apply Now' button. We invite you to join the Mercier Consultancy Group team for this exciting international chapter. We are eager to review your application and discuss your potential with us!