Dutch Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in global talent acquisition and managed business services. Our mission is to bridge the gap between high-caliber professionals and industry leaders across the European market, offering bespoke career advancement strategies that fuel both professional growth and organizational success.

Job Overview

We are currently hiring for the Dutch Speaking Video Streaming Customer Experts role based in Greece, providing a unique opportunity for Malta-based Dutch speakers to transition into a career in the innovative FinTech and streaming sector. You will merge your language proficiency with financial technology knowledge, supporting clients in one of Europe’s most vibrant and sun-drenched locations.

Key Responsibilities

• Deliver premium customer assistance for users of a streaming service that utilizes advanced FinTech payment platforms.
• Manage and resolve inquiries concerning subscription billing cycles, digital wallet setups, and transaction security protocols.
• Uphold strict FinTech compliance standards to guarantee safe and efficient user experiences.
• Serve as the primary support contact for our Dutch-speaking clientele, ensuring high-quality, professional, and reliable communication.
• Coordinate with technical teams to address streaming connectivity issues tied to payment verification systems.
• Document all client interactions within our CRM, ensuring adherence to data privacy laws and internal record-keeping policies.
• Proactively suggest improvements to service protocols by analyzing patterns in user feedback.

Requirements

• Native-level proficiency in Dutch is essential for this position.
• Possession of a valid EU passport or a legal work permit for Greece is required.
• Previous background in customer support, ideally within streaming services or FinTech environments.
• High level of digital proficiency and the ability to thrive in a remote-compatible professional setting.
• Sharp analytical mindset, capable of solving complex technical and financial user queries.
• A strong drive for career development in one of the premier Dutch-speaking roles currently available in Greece.

What We Offer

• Competitive base salary, supplemented by mandatory 13th and 14th-month bonus payments.
• Attractive monthly performance-based incentive schemes.
• All-inclusive relocation support, covering flights, arrival transfers, and initial accommodation in Greece.
• Specialized training programs in modern streaming technology and FinTech operations.
• Full private medical insurance coverage plus additional company perks.
• The chance to work within a multicultural team in a rapidly expanding industry sector.
• And Much More...

Life in Greece

Choosing to work in Greece provides an enviable lifestyle that blends ancient heritage with a contemporary, high-energy social atmosphere. As a resident of Greece, you will enjoy a Mediterranean climate with over 300 days of sunshine, iconic scenery, and a culture of warmth and friendliness that welcomes expatriates with open arms.

Beyond the professional advancement, moving to Greece offers an exceptional standard of living characterized by world-class Mediterranean cuisine and a balanced, relaxed lifestyle. Our relocation assistance package is designed to make your move to Greece as smooth as possible, ensuring you are settled and ready to excel in your new Dutch Speaking Video Streaming Customer Experts career.

How to Apply

Ready to advance your career and embark on one of the most exciting roles for Dutch speakers in Europe? Use the 'Apply Now' button to forward your details and start your journey with Mercier Consultancy Group. We are eager to review your application and support your move to the beautiful landscapes of Greece!