Dutch Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

As a distinguished global recruitment and business process outsourcing leader, Mercier Consultancy Group specializes in matching high-caliber talent with industry-leading firms throughout Europe. Our mission is to facilitate transformative career paths that allow experts to thrive, while simultaneously providing our corporate partners with the operational strength they require to remain competitive.

Job Overview

We are currently scouting for exceptional Dutch-speaking professionals to fill roles within the rapidly expanding FinTech and media landscape in Greece. This presents a unique opportunity for Cyprus-based Dutch speakers to elevate their career by relocating to Greece to support major streaming platforms. You will bridge the gap between financial technology innovation and end-user support, all while residing in one of the Mediterranean's most sought-after locations.

Key Responsibilities

• Deliver elite customer support to users interacting with a premium streaming service integrated with complex FinTech payment frameworks.
• Expertly handle inquiries related to billing cycles, digital wallet connectivity, and transaction safety protocols.
• Uphold rigorous FinTech regulatory standards, ensuring that all user interactions remain secure and compliant.
• Serve as the primary liaison for our Dutch-speaking clientele, fostering trust through professional and efficient communication.
• Partner with technical departments to diagnose and resolve streaming disruptions linked to payment authorization.
• Maintain detailed customer records within our CRM, strictly adhering to international data privacy and security guidelines.
• Proactively suggest service refinements by analyzing customer feedback trends and common support patterns.

Requirements

• Fluency in Dutch (native or near-native proficiency) is essential.
• Must hold a valid EU passport or possess a legal work permit for Greece.
• Previous experience in customer-facing roles, with preference given to candidates from the FinTech or streaming sectors.
• Tech-savvy individual with the ability to manage multiple digital interfaces within a remote or hybrid work structure.
• Strong analytical aptitude, with the ability to solve complex financial or technical problems under pressure.
• Highly motivated to build a career in one of the most prestigious Dutch-speaking positions available in Greece today.

What We Offer

• An attractive monthly salary, supplemented by two additional annual salaries (13th and 14th months).
• Performance-based monthly bonuses tied directly to your KPIs.
• A comprehensive, fully paid relocation assistance program covering your flight, airport meet-and-greet, and initial hotel stay.
• In-depth, professional training on the latest advancements in streaming tech and FinTech.
• Full, premium health insurance and various company perks.
• The chance to work alongside a multinational team within a high-growth environment.
• Additional benefits and professional development opportunities.

Life in Greece

Choosing a career in Greece allows you to experience an incomparable lifestyle that blends ancient heritage with a contemporary, high-energy atmosphere. With over 300 days of sunshine, breathtaking coastal views, and the famous Greek hospitality, life here offers a perfect work-life balance for ambitious professionals.

Beyond the professional advancement, your relocation to Greece provides access to a vibrant social scene, exceptional Mediterranean cuisine, and a relaxed environment. Our expert relocation team handles the logistical details, allowing you to settle into your new life in Greece with ease while you excel in this Dutch Speaking Video Streaming Customer Experts role.

How to Apply

Are you prepared to advance your career and secure your spot in one of the premier Dutch-speaking roles in Europe? Simply hit the 'Apply Now' button to forward your details to the Mercier Consultancy Group team. We are excited to evaluate your background and provide full support throughout your relocation to Greece!