Dutch Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in global talent acquisition and Business Process Outsourcing, linking high-caliber professionals with prestigious European enterprises. Our mission is to facilitate career-defining moves that foster growth, while simultaneously helping our corporate partners scale their operations through superior human capital management.

Job Overview

We are currently opening a unique opportunity for Portugal-based Dutch speakers to relocate and work in Greece within the innovative streaming and FinTech sector. This role is ideal for those who possess a sharp analytical mindset and wish to leverage their language skills in a fast-evolving digital market, all while embracing a new professional chapter in Greece.

Key Responsibilities

• Deliver expert-level assistance to consumers using an elite video streaming service fused with advanced FinTech payment infrastructures.
• Address and resolve intricate user queries regarding billing cycles, digital payment methods, and account security.
• Ensure all interactions comply with strict FinTech security frameworks to guarantee a safe user journey.
• Serve as the primary liaison for our Dutch-speaking demographic, prioritizing brand loyalty through clear and empathetic communication.
• Work alongside technical support departments to rectify streaming issues tied to payment gateway authentication.
• Maintain rigorous data accuracy within our CRM systems, strictly following international privacy and data protection mandates.
• Analyze recurring service issues to provide actionable insights that help enhance our overall support protocols.

Requirements

• Native or near-native proficiency in Dutch is a strict requirement for this role.
• Possession of a valid EU passport or legal authorization to work in Greece.
• Prior background in customer support or client-facing roles, with a preference for experience in FinTech or digital media.
• Advanced digital competency and the capability to manage multiple workflows in a remote or hybrid capacity.
• Demonstrated strength in logical reasoning and troubleshooting within technical or financial environments.
• A strong desire to thrive in one of the premier Dutch-language professional roles currently being offered in Greece.

What We Offer

• Attractive base remuneration including the standard 13th and 14th-month salary bonuses.
• Performance-based monthly incentive schemes tied to your KPI achievements.
• Full-service relocation support, covering your flight, airport greeting, and hotel stay upon arrival.
• Specialized professional development and training in current FinTech streaming technologies.
• Comprehensive healthcare coverage plus a suite of corporate employee perks.
• Membership in an inclusive, multicultural team within a rapidly expanding international industry.
• Much more to be discussed during your interview.

Life in Greece

Choosing a career move to Greece provides a life-changing experience, blending ancient traditions with a vibrant, cosmopolitan culture. Life in Greece offers you the chance to experience over 300 days of sunshine, breathtaking Aegean vistas, and a world-famous social atmosphere that welcomes newcomers with open arms.

Beyond the professional advancement, moving to Greece invites you to enjoy an exceptional work-life balance, Mediterranean gastronomy, and a slower, more rewarding pace of life. Our comprehensive relocation package ensures you settle comfortably into your new life in Greece as you take on this exciting position as a Dutch Speaking Video Streaming Customer Expert.

How to Apply

Are you prepared to advance your career and join one of the most sought-after Dutch-speaking opportunities in Europe? Hit the 'Apply Now' button to send us your profile and start your journey with Mercier Consultancy Group. We are eager to review your application and help facilitate your move to the beautiful country of Greece!