Dutch Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

As a distinguished global recruitment and BPO agency, Mercier Consultancy Group specializes in bridging the gap between exceptional talent and prominent European employers. Our focus lies in providing tailor-made career pathways that allow experts to thrive professionally, while simultaneously ensuring our clients reach the pinnacle of their operational goals.

Job Overview

We are currently scouting for highly skilled individuals to join our team as Dutch Speaking Video Streaming Customer Experts. This represents a unique opportunity for Belgium-based professionals to relocate to Greece and embark on a career within the fast-evolving FinTech landscape. You will leverage your language abilities and technical acumen to guide users through advanced streaming entertainment and financial transaction platforms in a stunning Mediterranean environment.

Key Responsibilities

• Deliver premium-tier support to users accessing a major video streaming service powered by integrated FinTech payment infrastructure.
• Address and resolve technical queries involving payment methods, billing cycles, and secure digital transaction processing.
• Ensure all customer interactions align with financial compliance protocols to guarantee safety and data integrity.
• Serve as the dedicated point of contact for Dutch-speaking customers, fostering high levels of engagement and satisfaction.
• Coordinate with backend engineering units to identify and fix connectivity errors associated with payment verification.
• Maintain detailed and accurate logs of customer interactions within our CRM, following strict privacy standards.
• Identify recurring patterns in user feedback to assist in the refinement of our service methodologies.

Requirements

• Native or near-native proficiency in Dutch is a fundamental requirement.
• Possession of a valid EU passport or legal authorization to work in Greece.
• Previous background in customer support or service, ideally within media streaming or FinTech sectors.
• Strong digital dexterity and the capability to manage tasks effectively in a remote-capable work setting.
• Sharp analytical thinking and a knack for troubleshooting financial or technical hurdles.
• A proactive mindset and the desire to secure a top-tier role based in Greece.

What We Offer

• Attractive monthly earnings supplemented by 13th and 14th-month salary bonuses.
• Performance-based incentives awarded monthly for achieving key objectives.
• Complete relocation support (covering airfare, transit to your accommodation, and initial hotel stays).
• In-depth training programs focusing on current FinTech and digital streaming technologies.
• Full-scale health insurance benefits and additional corporate perks.
• Entry into a vibrant, international workforce within a high-growth sector.
• And Much More...

Life in Greece

Choosing a career path in Greece offers an incomparable lifestyle, perfectly blending age-old Mediterranean heritage with a bustling, contemporary society. By moving to Greece, you will benefit from endless sunlight, iconic landscapes, and a friendly local population that makes settling into a new country an effortless experience.

Beyond the professional advancement, your time in Greece will be defined by an exceptional standard of living, world-class gastronomy, and a slower, more enjoyable pace of life. Our comprehensive relocation package is designed to get you settled into your new life in Greece rapidly, so you can focus on excelling in your role as a Dutch Speaking Video Streaming Customer Expert.

How to Apply

Are you ready to propel your career forward by landing one of the most sought-after Dutch-speaking roles in Europe? Simply press the 'Apply Now' button to share your details and initiate your recruitment journey with Mercier Consultancy Group. We are excited to evaluate your profile and guide you through your upcoming relocation to Greece!