Dutch Speaking Financial Customer Experts

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge, connecting top-tier talent with industry-leading organizations. Our recruitment specialists are dedicated to creating personalized career pathways, ensuring candidates land high-value Dutch speaking roles throughout the European market.

Job Overview

We are currently recruiting for Dutch Speaking Financial Customer Experts to be based in Greece. This represents a unique opportunity for Malta-based Dutch speakers to transition into a rewarding professional life in Greece, supporting world-class airlines. Join a fast-paced environment where your financial expertise helps shape the future of air travel.

Key Responsibilities

• Handle billing queries and payment reconciliation for global airline passengers.
• Provide specialist guidance on ticketing policies, fare adjustments, and processing refunds.
• Deliver exceptional customer support that maintains the reputation of premier airline brands.
• Collaborate with financial departments to rectify complex billing or booking discrepancies.
• Ensure all financial data is tracked with precision in our specialized aviation software.
• Resolve passenger concerns with high levels of empathy, strictly following international aviation guidelines.
• Analyze billing trends to provide actionable feedback that improves the overall passenger financial experience.

Requirements

• Native or highly proficient Dutch skills (verbal and written).
• Possession of a valid EU passport is an absolute requirement.
• Fluency in English to collaborate with international departments within the aviation field.
• Demonstrable numerical acumen and a sharp eye for detail in financial support tasks.
• Prior background in finance, aviation, or customer relations is a major asset.
• A strong desire to excel within the international Dutch speaking professional community.

What We Offer

• Attractive monthly remuneration.
• Comprehensive, fully paid induction and training.
• Health insurance coverage.
• Full relocation assistance (including flights, airport transfers, and temporary housing).
• Monthly performance-based incentives for hitting aviation service benchmarks.
• Clear pathways for professional development in one of the most dynamic job markets in Greece.
• Various additional corporate benefits.

Life in Greece

Securing this role means you will enjoy a high standard of living in Greece. The country is renowned for its rich heritage, pleasant climate, and a lively social atmosphere that welcomes expats with open arms. When you are not working, you can explore historic landmarks or enjoy the beautiful Aegean beaches.

We provide full support to ensure your relocation to Greece is smooth and stress-free. Whether you are looking to immerse yourself in local culture or simply enjoy the Mediterranean sun, Greece serves as an incredible backdrop for your next career chapter. We have already helped many professionals thrive in these roles in Greece and we look forward to doing the same for you.

How to Apply

Ready to advance your career and work with a leading airline industry partner? Simply click the Apply Now button to submit your details. The team at Mercier Consultancy Group is eager to review your application and assist you in relocating to start your new position.