Dutch Speaking Financial Customer Experts

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a vital link between elite global organizations and top-tier professionals. We are renowned for our personalized recruitment strategies, which assist talented individuals in landing prestigious Dutch-language vacancies across the European continent.

Job Overview

We are currently hiring for Dutch Speaking Financial Customer Experts to join our team in Greece, providing specialized support for the airline industry. This represents a unique opportunity for Portugal-based candidates to advance their professional profile while relocating for a rewarding role in the heart of Athens. Discover how you can balance career growth with the enviable Mediterranean lifestyle.

Key Responsibilities

• Handle billing questions and payment verification processes for passengers worldwide.
• Provide expert guidance on complex air travel policies, fare rules, and refund requests.
• Ensure premium service standards, fostering passenger trust and loyalty during their travel experience.
• Collaborate across finance and operational departments to resolve ticketing discrepancies and billing challenges.
• Maintain precise and updated transaction logs within specialized aviation CRM systems.
• Manage passenger escalations with a high degree of empathy, meeting stringent aviation industry benchmarks.
• Analyze billing patterns to offer insights that improve overall service delivery for the client.

Requirements

• Native or full professional proficiency in Dutch (both written and verbal).
• Must possess a valid EU passport.
• Strong command of English for interaction with our international aviation teams.
• Solid financial aptitude and exceptional attention to detail.
• Prior background in aviation, travel, or financial services is highly desired.
• A genuine commitment to providing high-quality support within the Dutch-speaking job market.

What We Offer

• Attractive monthly remuneration package.
• Comprehensive professional induction and training.
• Full medical coverage and insurance benefits.
• Complete relocation support (covering airfare, airport transfers, and initial hotel accommodation).
• Performance-based monthly incentives aligned with aviation service metrics.
• Clear pathways for career progression in a top-tier role in Greece.
• Additional perks and company benefits.

Life in Greece

Accepting a role as one of our Dutch Speaking Financial Customer Experts means embracing a lifestyle filled with history, culture, and sunshine. Greece is an exceptional home for expatriates, offering a blend of ancient landmarks and a thriving modern social scene. Outside of work, you can enjoy legendary Mediterranean gastronomy and some of the world's most beautiful beaches.

We simplify your move to Greece with a full relocation assistance package designed to make your transition effortless. From exploring legendary archaeological sites to relaxing by the Aegean Sea, you will find Greece to be a warm and inviting destination. Join the growing list of professionals who have flourished by taking this exciting career step in Greece.

How to Apply

If you are ready to pivot your career toward a global leader in aviation, we invite you to submit your application today. The Mercier Consultancy Group recruitment team is ready to assess your credentials and assist you in securing your placement in Greece.