Dutch Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between top-tier global talent and industry-leading corporations. Our expertise lies in facilitating high-value placements within the customer support sphere, ensuring that both our partners and our candidates experience exceptional growth and long-term career success.

Job Overview

We are delighted to present a unique opportunity for Portugal-based Dutch speakers to elevate their career by relocating to Greece as Customer Experts for Mercedes-Benz. This role serves as an ideal stepping stone for professionals seeking to combine a prestige automotive brand experience with a vibrant international work culture located in the heart of Athens.

Key Responsibilities

• Deliver elite customer service support for Mercedes-Benz clients through various channels, including digital chat, email, and telephone.
• Uphold the prestige of a luxury automotive giant by ensuring every client interaction mirrors the excellence of the brand.
• Manage automotive service scheduling, inquiries regarding products, and general technical support needs.
• Navigate modern CRM software to document client histories and optimize the overall service experience.
• Maintain a comprehensive grasp of vehicle specifications and available services to provide informed, professional guidance.
• Actively participate in the growth of our support operations by sharing insights and feedback for process optimization.
• Work within a diverse, international group to hit high performance targets and maintain stellar satisfaction ratings.

Requirements

• Native or near-native proficiency in Dutch (verbal and written).
• Possession of a valid EU passport is a strict requirement.
• Prior background in client-facing roles or customer support services is highly advantageous.
• Strong interpersonal skills with a polished and professional communication style.
• Proven technical competency with the ability to manage multiple digital interfaces simultaneously.
• A driven, detail-oriented mindset with a clear dedication to superior service standards.

What We Offer

• A competitive salary package.
• Comprehensive, fully funded training programs to ensure you are ready for the role.
• Full health insurance coverage.
• A complete relocation package including flight arrangements, transit support, and hotel accommodation to facilitate your move to Greece.
• Performance-based monthly incentives to reward your contribution.
• Guaranteed 13th and 14th salaries paid annually.
• Exceptional career growth pathways within one of the most highly regarded roles available in Greece today.

Life in Greece

Relocating to Greece provides the chance to embrace a high quality of life, defined by warm Mediterranean climates, deep-rooted history, and a modern, social atmosphere. Embarking on this professional journey in Greece means integrating into a bustling community of expats who value the synergy between ambitious career goals and a relaxed, sunny Mediterranean lifestyle.

Beyond office life, you will enjoy Greece's renowned culinary traditions and the ease of visiting stunning islands on your time off. Our team manages every detail of your relocation, ensuring that your transition to Greece is smooth and rewarding, allowing you to settle into your position as a Mercedes-Benz Customer Expert with complete peace of mind.

How to Apply

If you are eager to elevate your professional trajectory with this Dutch Speaking Customer Experts for Mercedes-Benz role in Greece, click the Apply Now button to forward your credentials. We look forward to reviewing your application and supporting your journey with the Mercier Consultancy Group team.