Dutch Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

Mercier Consultancy Group serves as a high-end recruitment consultancy, bridging the gap between exceptional talent and prestigious global enterprises. We are recognized experts in staffing for the customer experience sector, ensuring that both our hiring partners and the professionals we place achieve significant career milestones and operational excellence.

Job Overview

This represents a unique opportunity for Belgium-based Dutch speakers to elevate their career by relocating to Greece for a Customer Expert role with Mercedes-Benz. If you are seeking a position that merges the prestige of a luxury automotive icon with a top-tier service environment, we invite you to join our team in Athens for a transformative professional journey.

Key Responsibilities

• Deliver premium, multi-channel support—covering phone, email, and digital chat—to Mercedes-Benz clientele.
• Uphold the prestige of the Mercedes-Benz brand, ensuring every engagement aligns with its standard of excellence.
• Manage diverse tasks, ranging from answering technical product queries to coordinating service appointments.
• Employ sophisticated CRM platforms to maintain accurate documentation and streamline the customer journey.
• Develop a comprehensive knowledge of the automotive portfolio to provide informed, precise guidance.
• Actively participate in the growth of our support operations by sharing constructive feedback on service processes.
• Work within a global, multicultural team to sustain high KPIs and ensure a superior experience for every driver.

Requirements

• Native or near-native proficiency in the Dutch language.
• Possession of a valid EU passport is a strict requirement.
• Prior background in contact center services or client-facing operations is considered a significant asset.
• Exceptional verbal and written communication skills with a focus on professional etiquette.
• Technologically adept, with the ability to navigate multiple business applications at once.
• An innate drive to provide world-class service and a passion for upholding high-quality brand standards.

What We Offer

• An attractive monthly compensation package.
• Comprehensive, fully funded training program to prepare you for excellence.
• Full health insurance coverage for peace of mind.
• All-inclusive relocation package, including flight tickets, transfer services, and initial hotel accommodation to support your move to Greece.
• Monthly bonuses based on performance, rewarding your hard work.
• Two additional salaries annually (13th and 14th months) as a standard contractual benefit.
• Extensive career progression opportunities and continuous learning within the bustling professional market of Greece.

Life in Greece

Relocating to Greece grants you access to an enviable lifestyle, defined by a glorious Mediterranean climate, historical wonders, and a vibrant social scene. By choosing a career path in Greece, you become part of a dynamic international cohort that successfully integrates a challenging automotive career with the leisurely, sunny rhythm of Athenian life.

Outside of your office hours, Greece offers everything from exquisite Mediterranean gastronomy to weekend island-hopping getaways. We ensure your transition is seamless, providing full relocation support so you can dedicate your energy to your new role as a Dutch Speaking Customer Expert for Mercedes-Benz in this sunny, historic capital.

How to Apply

Are you prepared to launch your career abroad with this Dutch Speaking Customer Experts for Mercedes-Benz role in Greece? Please select the Apply Now button to share your details. We look forward to reviewing your application and assisting you in joining our prestigious team at Mercier Consultancy Group.