Dutch Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on being a globally recognized bridge between elite talent and prestigious organizations. Our expertise lies in identifying and placing high-caliber individuals within the customer care sector, ensuring that both our partners and our hires achieve their full potential in a demanding, fast-paced business environment.

Job Overview

This role presents a unique opportunity for Netherlands-based Dutch speakers to elevate their career by relocating to Greece. We are currently seeking dedicated Customer Experts to represent the Mercedes-Benz brand. If you are eager to combine your linguistic skills with the prestige of a luxury automotive leader, this position in the vibrant capital of Athens serves as an ideal step forward in your international career path.

Key Responsibilities

• Deliver premium-grade support to Mercedes-Benz clients through multiple channels, including live chat, email, and telephone.
• Ensure every client interaction reflects the high standards of luxury and excellence synonymous with the Mercedes-Benz legacy.
• Address customer needs regarding vehicle services, product information, and general inquiries within the automotive sector.
• Execute efficient CRM data management, ensuring all customer journeys are documented with precision.
• Develop and maintain comprehensive knowledge of vehicle specifications and current service offerings to provide informed, expert guidance.
• Participate in the growth of our support operations by sharing constructive feedback and insights.
• Engage with a diverse, international team to uphold high service benchmarks and achieve collective satisfaction goals.

Requirements

• Native or near-native proficiency in both written and spoken Dutch.
• Must hold a valid EU passport (mandatory requirement).
• Prior background in a client-facing or customer support environment is highly preferred.
• Strong verbal communication skills characterized by politeness, patience, and professional etiquette.
• Solid computer proficiency, with the ability to manage multiple digital applications and interfaces simultaneously.
• A driven, customer-centric mindset with a deep-seated commitment to delivering outstanding service quality.

What We Offer

• Highly competitive salary package.
• Comprehensive, fully paid induction training to prepare you for your new duties.
• Full health insurance coverage provided.
• An all-inclusive relocation program covering flights, airport transfers, and hotel accommodation to ensure your move to Greece is seamless.
• Regular performance-based bonuses to reward your hard work and achievements.
• Continuous professional development opportunities within one of the most exciting international job markets in Greece.

Life in Greece

Relocating to Greece allows you to experience a wonderful quality of life, defined by pleasant Mediterranean temperatures, an abundance of historical landmarks, and a deeply welcoming culture. When you accept a role in Greece, you join a flourishing network of professionals who embrace the perfect harmony between professional growth and a sunny, Mediterranean lifestyle.

Beyond your professional duties, Greece offers a spectacular gastronomic scene and easy access to iconic islands perfect for weekend getaways. Our comprehensive relocation support ensures that your move to Greece is effortless, allowing you to settle in quickly and thrive in your new position as a Dutch Speaking Customer Expert for Mercedes-Benz.

How to Apply

Ready to embark on this journey? If you are enthusiastic about taking on this Dutch Speaking Customer Experts for Mercedes-Benz role in Greece, click the Apply Now button to send us your credentials. The team here at Mercier Consultancy Group is eager to review your application and guide you through the next steps.