Dutch Speaking Customer Expert for bol.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge for high-caliber professionals seeking to advance their careers with world-class employers. Our team is dedicated to supporting candidates throughout their international career shifts, ensuring they land rewarding roles while embracing life-changing opportunities abroad.

Job Overview

We are currently scouting for a talented Dutch Speaking Customer Expert for bol.com to be based in Greece. This role represents a unique opportunity for Malta-based Dutch speakers to transition into a flourishing career within the retail sector. You will balance professional advancement in a top-tier digital retail environment with the perks of living in a stunning Mediterranean climate.

Key Responsibilities

• Serve as the go-to specialist for bol.com shoppers, offering high-end assistance across the retail ecosystem.
• Expertly handle queries concerning order logistics, returns, and digital service features.
• Ensure all interactions uphold the gold-standard reputation associated with the bol.com brand.
• Analyze consumer feedback to help refine and innovate the overall retail shopping journey.
• Utilize internal systems to monitor shipment timelines and manage customer accounts with precision.
• Work alongside diverse teams to foster seamless communication and operational excellence.
• Implement personalized strategies that boost customer loyalty and strengthen brand reputation within the e-commerce space.

Requirements

• Full professional proficiency in Dutch (spoken and written).
• Must possess a valid EU passport.
• Prior background in retail, client support, or similar service-oriented roles is highly advantageous.
• Excellent digital proficiency and the ability to handle multiple tasks in a fast-moving retail setting.
• Deep-seated motivation for providing top-tier service and solving retail-related consumer issues.
• A genuine ambition to move to and work in Greece for this long-term career opportunity.

What We Offer

• A highly competitive monthly salary package.
• Two additional salaries annually (13th and 14th months).
• Performance-based monthly bonuses for high-achieving service experts.
• Full relocation support, including flight, airport transfer, and initial hotel accommodation.
• Comprehensive professional training to ensure your success from day one.
• Full private medical insurance coverage.
• A pathway for career growth and valuable international work experience.
• Plus many additional benefits.

Life in Greece

Selecting this Dutch-speaking role is your gateway to the rich culture and historic scenery of Greece. With sunshine prevailing for most of the year, Greece offers an ideal backdrop to manage a high-responsibility role at bol.com while enjoying the relaxed Mediterranean pace of life.

Your relocation to Greece will open the door to exploring world-famous culinary traditions, ancient landmarks, and the legendary warmth of local Greek hospitality. Whether you are aiming for a significant career shift or simply a change of scenery, Greece provides a fantastic quality of life and the opportunity to integrate into a thriving community of international professionals.

How to Apply

If you are prepared to advance your career and start an exciting chapter abroad, hit the Apply Now link to share your CV with us. Our consultants at Mercier Consultancy Group are ready to support you with your application for this Dutch Speaking Customer Expert for bol.com role in Greece. We look forward to seeing your profile.