Dutch Speaking Customer Expert for bol.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge connecting exceptional professionals with industry-leading companies throughout Europe. We take pride in our reputation for simplifying international career transitions, helping talent secure rewarding positions while they embark on life-changing experiences abroad.

Job Overview

We are currently recruiting for a Dutch Speaking Customer Expert for bol.com, a fantastic role based in Greece within the competitive retail (online & offline) market. This is a unique opportunity for Poland-based Dutch speakers to transition into a high-growth career path while enjoying the beautiful climate and culture of Greece.

Key Responsibilities

• Serve as the primary support contact for bol.com, ensuring high-quality assistance in the retail sphere.
• Expertly handle and resolve inquiries regarding digital retail orders, service statuses, and logistical returns.
• Uphold the brand integrity and world-class service standards associated with bol.com.
• Transform consumer feedback into actionable insights to help refine the overall retail shopping experience.
• Utilize advanced software systems to track deliveries and oversee consumer account health.
• Engage with internal teams to ensure fluid, consistent communication and project success.
• Provide personalized support aimed at increasing customer satisfaction and loyalty across all online retail interactions.

Requirements

• Proficiency in Dutch (native or high-level fluency).
• Possession of a valid EU passport (mandatory requirement).
• Prior experience within a customer support, retail, or service-oriented environment is considered an asset.
• Strong technical proficiency and the ability to handle multiple tasks simultaneously in a busy retail setting.
• A proactive attitude towards solving retail-related issues and helping consumers.
• Genuine enthusiasm for moving to Greece to pursue this professional opportunity.

What We Offer

• Competitive Monthly Salary.
• Monthly Performance Bonus included for top-tier service.
• Fully Paid Relocation Package (flight, transfer, hotel provided).
• Fully Paid Initial Training to prepare you for your role.
• Comprehensive Private Health Insurance.
• Professional career development and international working experience.
• And Much More...

Life in Greece

Selecting one of our international roles means immersing yourself in the rich history and vibrant energy of Greece. Boasting more than 300 days of annual sunshine, Greece offers the perfect backdrop for balancing a successful corporate tenure at bol.com with the laid-back, Mediterranean lifestyle that many dream of.

Your relocation package to Greece acts as a gateway to exploring local culinary traditions, stunning historical sites, and the famous warmth of the Greek people. Whether you are aiming to push your career to the next level or are simply seeking a new horizon, living and working in Greece provides a high quality of life within an active, multicultural expatriate community.

How to Apply

Are you ready to grow your professional portfolio while enjoying the Mediterranean sun? Click the Apply Now button and upload your CV today. The team at Mercier Consultancy Group is ready to support you through the process of joining our bol.com project in Greece. We look forward to welcoming you into our global talent network.