Dutch Speaking Customer Expert for bol.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on being a leading global recruitment partner. We specialize in connecting exceptional professionals with top-tier organizations throughout Europe. Our mission is to facilitate smooth international career transitions, helping motivated individuals secure their ideal roles while enjoying the benefits of life abroad.

Job Overview

We are currently looking for a talented Dutch Speaking Customer Expert for bol.com to be based in Greece. This role represents a unique opportunity for Hungary-based Dutch speakers to elevate their career by relocating to Greece and working within the fast-paced retail and e-commerce industry. You will be joining an international team, combining professional development with a rewarding lifestyle in a beautiful Mediterranean setting.

Key Responsibilities

• Serve as the main point of contact for bol.com shoppers, offering high-quality assistance for all retail-related inquiries.
• Expertly handle questions regarding order tracking, product returns, and digital account management.
• Ensure all interactions uphold the gold standard of service synonymous with the bol.com brand.
• Collect and interpret customer feedback to help optimize the overall shopping experience.
• Utilize internal software systems to monitor shipments and keep customer records up to date.
• Engage with various internal departments to streamline communication and resolve customer needs effectively.
• Propose customized resolutions to boost brand engagement and long-term customer loyalty.

Requirements

• Native or near-native fluency in both written and spoken Dutch.
• Possession of a valid EU passport is a strict requirement.
• Prior background in retail, client support, or similar service-oriented environments is preferred.
• A high level of digital proficiency and the ability to manage multiple tasks simultaneously in a busy retail workspace.
• A genuine commitment to providing empathetic and efficient customer assistance.
• Strong enthusiasm for relocating to Greece to pursue this international professional opportunity.

What We Offer

• A highly competitive monthly salary package.
• Two extra annual salaries (13th and 14th month payments).
• Performance-based monthly bonuses for high achievers.
• Fully covered relocation assistance including flight tickets, transfer services, and initial hotel accommodation.
• Professional training provided at no cost to ensure you excel in your role.
• Comprehensive private health insurance coverage.
• Significant opportunities for career advancement and growth within an international setting.
• Many additional perks and corporate benefits.

Life in Greece

Choosing this career path in Greece means immersing yourself in a country rich in history and culture. With 300+ days of sun every year, you will enjoy a lifestyle that perfectly balances a high-profile role at bol.com with the Mediterranean ease that Greece is famous for. You will find that the country provides an incredible backdrop for a rewarding life outside the office.

Through our relocation support, you will have the chance to explore legendary historical landmarks, enjoy authentic gastronomy, and connect with a welcoming expat community. If you are looking for a significant life change, relocating to Greece offers the perfect mix of personal growth and professional success in one of Europe’s most stunning locations.

How to Apply

If you are eager to advance your career and start your journey in the sun, click the Apply Now button to send us your CV. The recruitment team at Mercier Consultancy Group is ready to support you through the process of securing this Dutch Speaking Customer Expert for bol.com role in Greece. We look forward to seeing your application!