Dutch Speaking Customer Expert for bol.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge for high-caliber professionals looking to secure impactful roles with market-leading enterprises. Our expertise lies in managing smooth international career pivots, empowering our candidates to advance their professional trajectories while accessing premium global work environments.

Job Overview

We are currently opening an exceptional opportunity for Germany-based professionals to relocate and work as a Dutch Speaking Customer Expert for bol.com in Greece. This role sits at the heart of a thriving e-commerce and retail operation. It is a fantastic chance to elevate your career within an international setting while enjoying the unique Mediterranean quality of life that Greece provides.

Key Responsibilities

• Serve as the dedicated support voice for bol.com clients, managing retail inquiries with a focus on excellence.
• Expertly handle and resolve diverse queries covering order fulfillment, returns, and various retail service offerings.
• Uphold the brand’s high standards of quality, ensuring every interaction reflects the professionalism of bol.com.
• Document customer insights to help refine and improve our overall retail services and shopping processes.
• Efficiently utilize internal CRM and tracking systems to update order statuses and manage client accounts.
• Engage with various internal departments to guarantee streamlined support and efficient service delivery.
• Develop creative, effective resolutions that reinforce customer satisfaction and build brand loyalty across the retail platform.

Requirements

• Proficiency in Dutch (native or near-native, both written and oral).
• Possession of a valid EU passport (mandatory requirement).
• Prior professional background in retail, client support, or similar service-centric positions is a major advantage.
• Solid technical proficiency and the ability to manage multiple tasks simultaneously in a busy retail environment.
• A motivated, helpful attitude with a commitment to providing top-tier service to our consumers.
• A strong desire and readiness to relocate to Greece for this career opportunity.

What We Offer

• Competitive monthly compensation package.
• Performance-based monthly bonuses for high-achieving service experts.
• Complete relocation support (flights, airport pickup, and hotel accommodation).
• Professional training provided at the start of your contract to ensure your success.
• Full private medical insurance coverage.
• Valuable international work experience and long-term career growth potential.
• Excellent extra benefits...

Life in Greece

Moving to Greece for this position means stepping into a culture rich in history and filled with sunshine. With over 300 sunny days annually, Greece offers a lifestyle that perfectly complements a professional role at bol.com. You will enjoy a relaxed, Mediterranean pace of life that creates a truly healthy work-life balance.

Your relocation to Greece will open doors to a Mediterranean lifestyle, complete with fantastic culinary experiences, historic sites, and the warm welcome of the local community. It is an ideal setting to meet a diverse international community of expatriates while enjoying a high standard of living that makes your time in Greece both professionally rewarding and personally unforgettable.

How to Apply

If you are eager to combine your professional talents with a new life in the sun, please click the Apply Now button to share your profile. Our recruiters at Mercier Consultancy Group are ready to assist you throughout the hiring process for this Dutch Speaking Customer Expert for bol.com role in Greece. We look forward to seeing your application soon.