Dutch Speaking Customer Expert for bol.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a gateway to excellence, connecting ambitious professionals with industry-leading firms throughout Europe. Our mission is to facilitate seamless international career moves, ensuring that talent thrives in environments that foster both professional excellence and personal discovery.

Job Overview

We are thrilled to present a unique opportunity for Belgium-based Dutch speakers to elevate their careers by relocating to Greece as a Customer Expert for bol.com. Within the fast-paced retail and e-commerce sector, this role offers the perfect balance between high-level corporate experience and the incredible lifestyle that comes with living in the heart of the Mediterranean.

Key Responsibilities

• Serve as the primary brand ambassador for bol.com, providing top-tier support to our diverse consumer base.
• Expertly handle inquiries related to order management, shipping logistics, and retail service inquiries.
• Uphold the prestigious service standards that have solidified bol.com as a titan in the retail market.
• Synthesize client feedback to help streamline and refine the overall online shopping journey.
• Utilize advanced digital tools to monitor order progress and maintain accurate account updates.
• Engage with internal departments to ensure a cohesive and high-quality communication flow.
• Proactively resolve issues to build lasting relationships with customers and strengthen the brand’s online presence.

Requirements

• Professional proficiency in Dutch (native or near-native level).
• Must hold a valid EU passport.
• Background experience in retail, customer service, or similar client-facing environments is highly preferred.
• Strong digital aptitude with a capacity to manage several tasks simultaneously.
• A motivated, helpful attitude and a genuine dedication to providing stellar service.
• A clear intention and readiness to relocate to Greece for this professional opportunity.

What We Offer

• A highly competitive monthly salary package.
• Two additional bonus salaries per year (13th and 14th months).
• Monthly performance bonuses rewarding excellence.
• Full relocation support, including flight arrangements, hotel stays, and transfers.
• Comprehensive, paid professional training programs.
• Full private medical insurance coverage.
• The chance to build your international career profile and network.
• Additional perks and benefits.

Life in Greece

Embracing this role means stepping into the rich historical legacy and stunning landscapes of Greece. Benefitting from over 300 days of sunshine annually, Greece offers a lifestyle where you can thrive professionally while enjoying a relaxed Mediterranean pace of life. It is the perfect setting to combine a successful career with an abundance of leisure, history, and beauty.

Beyond the office, life in Greece is defined by its world-famous cuisine, breathtaking scenery, and the warmth of the local culture. Moving here grants you the perfect environment to grow personally and professionally while becoming part of a thriving international community of expats who have made this beautiful country their new home.

How to Apply

If you are excited to take your career to the next level in a sun-drenched European destination, simply click the Apply Now button to share your profile with us. The experts at Mercier Consultancy Group are ready to facilitate your journey toward this role with bol.com in Greece. We look forward to receiving your application and helping you start this new chapter.