Dutch Speaking Customer Expert for bol.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge for high-caliber professionals seeking to advance their careers with world-class employers. We take pride in our expertise in international recruitment, dedicated to helping talented individuals navigate the path to rewarding positions while they venture into exciting, new global environments.

Job Overview

We are currently scouting for a talented Dutch Speaking Customer Expert for bol.com to be based in Greece. This role represents a unique opportunity for Netherlands-based Dutch speakers to transition into a thriving international retail environment. You will enjoy a professional role that pairs significant career development with the sun-soaked lifestyle of Greece.

Key Responsibilities

• Serve as the primary voice of bol.com, offering top-tier assistance to customers in the retail sector.
• Expertly handle inquiries related to purchase history, returns, and digital services with grace.
• Uphold the high-quality service standards expected of a market leader like bol.com.
• Analyze consumer feedback to help refine and elevate the overall retail shopping experience.
• Utilize various internal software to manage order tracking and monitor account details.
• Partner with various departments to ensure clear and helpful communication with the customer base.
• Create bespoke solutions that foster brand loyalty and consumer satisfaction within the online retail space.

Requirements

• Native or near-native proficiency in Dutch, both verbal and written.
• Possession of a valid EU passport (non-negotiable).
• Prior background in customer care, retail, or a related client-focused role is highly beneficial.
• Strong technical skills and the capability to manage multiple tasks simultaneously.
• A genuine drive to deliver exceptional service and resolve retail-related inquiries.
• A clear commitment to relocating to Greece to pursue this professional opportunity.

What We Offer

• Attractive monthly base salary.
• Two additional bonus salaries per year (13th and 14th months).
• Monthly performance-based bonuses to reward excellence.
• Fully covered relocation package, including flights, airport transfers, and temporary hotel stay.
• Complete initial training provided at no cost to you.
• Full private medical insurance coverage.
• Excellent international career development and networking opportunities.
• Plus many more benefits.

Life in Greece

Selecting this position in Greece is your invitation to experience a rich culture defined by history and a warm, inviting climate. With a sunshine-filled environment offering more than 300 days of light each year, Greece allows you to combine your work at bol.com with a relaxed, Mediterranean way of life that is truly restorative.

During your move to Greece, you will have the perfect excuse to explore exquisite local gastronomy, ancient sites, and the warmth of Mediterranean hospitality. Whether you are looking to advance your professional resume or simply crave a fresh start in a new country, living in Greece provides a fantastic quality of life and entry into a welcoming global expat community.

How to Apply

If you are eager to boost your career prospects and start a new chapter in a beautiful, sunny destination, use the Apply Now button to share your CV with us. Our consultants at Mercier Consultancy Group are ready to support your candidacy for this Dutch Speaking Customer Expert role for bol.com in Greece. We invite you to join our growing international team.