French Speaking Technical Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading enterprises. We pride ourselves on facilitating exceptional career opportunities, including exclusive French-speaking jobs, across the vibrant European landscape.

Job Overview

We are currently seeking a motivated professional for a French Speaking Technical Support Agent position in Greece within the high-growth consumer electronics sector. This role offers the perfect blend of technical expertise and customer service, providing you with an immersive experience in the heart of the Mediterranean.

Key Responsibilities

• Provide expert technical assistance to customers regarding state-of-the-art consumer electronics products.
• Troubleshoot hardware and software issues with precision to ensure an exceptional user experience.
• Maintain a high level of customer satisfaction by delivering solutions in a professional and empathetic manner.
• Document all customer interactions accurately within our advanced internal CRM systems.
• Collaborate with cross-functional teams to escalate complex technical defects for further analysis.
• Stay updated on the latest consumer electronics technology trends and product specifications to provide informed guidance.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Proficiency in English to facilitate professional communication within our international office.
• Previous experience in technical support, ideally within the consumer electronics industry.
• Strong problem-solving skills and the ability to explain complex technical concepts simply.
• Valid EU passport or valid residency/work permit for Greece.

What We Offer

• Competitive Monthly Salary plus 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to your excellence in service.
• Fully Paid Relocation Package (including flight tickets, taxi transfer, and hotel accommodation).
• Comprehensive, fully paid initial training on consumer electronics systems.
• Full Health Insurance coverage.
• A vibrant, modern work environment and excellent career progression opportunities.

Life in Greece

Securing one of our sought-after French-speaking jobs means embracing the unique lifestyle of Greece. With over 300 days of sunshine a year, Greece offers a stunning coastline, rich historical heritage, and an enviable outdoor culture that will enrich your personal life while you advance your career.

Relocating to Greece provides the perfect balance of professional development and high-quality living. From the legendary local cuisine to the welcoming Mediterranean hospitality, you will find that living in Greece is an life-changing experience. Join the ranks of satisfied professionals who have successfully made the move to Greece through Mercier Consultancy Group.

How to Apply

If you are ready to elevate your career with a French Speaking Technical Support Agent position in Greece, we encourage you to apply today. Join our team and start your new adventure with Mercier Consultancy Group by clicking the "Apply Now" button below.