French Speaking Product Protection Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting elite talent with industry-leading corporations across Europe. We specialize in sourcing multilingual professionals for high-impact roles, ensuring that our partners thrive through excellence in human capital.

Job Overview

We are currently seeking a motivated professional for a French Speaking Product Protection Customer Service Agent position in Greece. This role sits at the heart of our prestigious insurance sector operations, offering a unique opportunity to grow your career within a vibrant international environment while enjoying one of the most sought-after jobs in Greece.

Key Responsibilities

• Provide expert support for product protection insurance policies, addressing complex customer inquiries via phone, email, and chat.
• Guide policyholders through the claims process with empathy, professionalism, and high attention to detail.
• Ensure all insurance documentation is processed accurately and in compliance with industry regulations.
• Educate clients on the benefits and coverage terms of their product protection insurance plans.
• Resolve complex issues regarding coverage gaps, claim status updates, and policy renewals.
• Maintain a deep understanding of evolving insurance products to provide world-class service standards.
• Collaborate with international teams to optimize workflows and enhance the overall client experience.

Requirements

• Native or fluent French (spoken and written) is mandatory for this position.
• Valid EU passport or a valid work permit for Greece.
• Previous experience in customer service, specifically within the insurance or financial services industry, is highly preferred.
• Strong command of English for internal communication and documentation.
• Advanced digital literacy and ability to navigate multiple insurance database platforms.
• Exceptional problem-solving skills and a passion for helping customers navigate complex insurance protection matters.

What We Offer

• Competitive Monthly Salary with 13th and 14th salary payments per year.
• Monthly Performance Bonus tailored to reward your professional dedication.
• Fully Paid Relocation Package (including flight tickets, initial hotel stay, and airport transfer).
• Comprehensive medical and health insurance coverage.
• Fully paid initial training program led by industry experts.
• The opportunity to build your career in one of the most rewarding French-speaking jobs in Europe.
• And Much More, including continuous career development and networking events.

Life in Greece

Living in Greece offers an unparalleled quality of life, blending ancient history with a modern, cosmopolitan lifestyle. As you step into this French Speaking Product Protection Customer Service Agent position in Greece, you will enjoy over 300 days of sunshine, crystal-clear Mediterranean waters, and a social culture that celebrates work-life balance like nowhere else.

Whether you are exploring the iconic sites of Athens or enjoying authentic Mediterranean cuisine, relocating to Greece is a life-changing adventure. With our comprehensive relocation support, your transition to Greece will be seamless, allowing you to focus on your professional growth in a country known for its warmth and hospitality.

How to Apply

If you are ready to take the next step in your career and join a leading consultancy in the heart of the Mediterranean, we invite you to submit your application today. Please click "Apply Now" to upload your CV and join our team at Mercier Consultancy Group.