French Speaking Singapore Airlines Customer Care Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role while maintaining the highest standards of professional excellence in the global aviation industry.

Job Overview

We are currently seeking dedicated professionals for the French Speaking Singapore Airlines Customer Care Representative position in Greece. This is an exceptional opportunity to join the aviation sector in a vibrant, international environment, providing high-end support to one of the world's most prestigious airlines while enjoying the unique benefits of living and working in beautiful Athens.

Key Responsibilities

• Provide world-class customer service to passengers, reflecting the premium standards of Singapore Airlines.
• Assist travelers with flight bookings, modifications, cancellations, and loyalty program inquiries via phone, email, and chat.
• Manage complex travel itineraries and address airline-specific policy questions with professionalism and efficiency.
• Coordinate with ground staff and flight operations teams to ensure a seamless end-to-end travel experience for passengers.
• Resolve complex issues regarding baggage, seat selection, and special assistance requests within the aviation industry.
• Maintain accurate passenger records and documentation in line with global aviation security and data protection regulations.
• Contribute to a high-performing team culture by meeting key performance indicators and quality benchmarks.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to Greece for this exciting aviation career.
• Strong command of English for international team communication and training.
• Previous experience in airline customer care, travel industry, or high-end hospitality is highly advantageous.
• Exceptional communication skills with a customer-centric mindset tailored to the aviation sector.
• Ability to work in a multicultural, fast-paced environment typical of the best French-speaking jobs in Greece.

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training on aviation systems and processes
• Fully Paid Relocation Package (flight, transfer, hotel)
• Comprehensive Health Insurance coverage
• Professional growth opportunities within the aviation industry
• And Much More...

Life in Greece

Embrace the Mediterranean lifestyle by securing one of the most desirable French-speaking jobs in Greece. Athens offers a perfect harmony of ancient history and contemporary urban living, featuring year-round sunshine and a vibrant social scene that makes jobs in Greece highly sought after by international professionals. From iconic historical landmarks to stunning seaside retreats, the quality of life is truly unparalleled.

Beyond the professional advancement of the French Speaking Singapore Airlines Customer Care Representative position in Greece, you will immerse yourself in the world-renowned Greek culinary tradition and culture. Our relocation package ensures a smooth transition, allowing you to settle into your new home in Greece with ease and confidence. Discover why so many professionals are choosing to advance their aviation careers while enjoying the unmatched lifestyle found only in Greece.

How to Apply

If you are ready to take the next step in your aviation career with Mercier Consultancy Group, we encourage you to Apply Now. Join our elite team and embark on an unforgettable professional journey in Athens. We look forward to reviewing your application.

Sincerely,
The Recruitment Team
Mercier Consultancy Group