Italian Speaking - Operations Customer Expert for Salt

About Mercier Consultancy Group

Mercier Consultancy Group serves as a global bridge, connecting top-tier talent with industry-leading corporations. As an authority in international BPO recruitment, we specialize in placing high-caliber professionals into influential roles. We are currently recruiting an Italian Speaking - Operations Customer Expert for Salt to join our operations based in Greece.

Job Overview

We are offering a unique opportunity for Italy-based Italian speakers to elevate their career by relocating to Athens. As an Operations Customer Expert for Salt, you will represent a prominent player in the telecommunications sector. This position is perfect for those seeking to combine a professional challenge with the Mediterranean lifestyle found in one of Europe’s most iconic and vibrant capital cities.

Key Responsibilities

• Deliver professional guidance to users regarding various telecommunications solutions and inquiries.
• Oversee client portfolios with attention to detail to maintain excellence within the telecom market.
• Resolve technical connectivity hurdles, ensuring Salt clients receive a premium service standard.
• Navigate CRM platforms to accurately log customer interactions and manage technical escalations in Italian.
• Engage in continuous professional development to stay current with evolving telecom service protocols and technologies.
• Help reach team benchmarks by maintaining high levels of quality and positive customer feedback.
• Work alongside internal departments to address complex billing matters or service deployment requests.

Requirements

• Proficiency in Italian (native or near-native level).
• EU passport is a strict requirement for this position.
• Excellent interpersonal communication abilities and a keen interest in the telecommunications industry.
• Strong analytical troubleshooting skills paired with a focus on customer satisfaction.
• General IT literacy and the ability to master internal software systems.
• Readiness to relocate and embark on this career path in Greece.

What We Offer

• Attractive monthly compensation package.
• Comprehensive professional induction and training.
• Full medical insurance coverage.
• Total relocation support, including flights, initial accommodation, and transfer assistance.
• Performance-based monthly bonuses.
• Additional competitive benefits and incentives.

Life in Greece

Moving to Greece to work with our team is more than just a job; it is a chance to integrate into a relaxed Mediterranean environment. Athens offers a perfect balance of historic landmarks and a energetic modern atmosphere, providing an incredible setting for your international career journey.

Our relocation assistance is designed to ensure your move to Greece is seamless and comfortable. From your initial arrival, you will enjoy the warmth of Greek culture, exceptional Mediterranean cuisine, and a high standard of living. If you are ready for a fresh start and professional advancement, relocating to Greece is the perfect move.

How to Apply

Does the Italian Speaking - Operations Customer Expert for Salt role in Greece sound like your next challenge? Click the 'Apply Now' button to submit your details and become part of our diverse international workforce. We are eager to review your application and help you launch your career with Mercier Consultancy Group.