Italian Speaking - Operations Customer Expert for Salt

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in connecting ambitious professionals with market-leading enterprises across the globe. As a recognized authority in the European recruitment landscape, we focus on facilitating career growth by placing talent into pivotal roles, such as our current vacancy for an Italian Speaking - Operations Customer Expert for Salt located in Greece.

Job Overview

This represents a unique opportunity for Bulgaria-based Italian speakers to advance their professional journey by relocating to Athens for a high-impact position. As an Operations Customer Expert for Salt, you will serve as a vital link for a major telecommunications brand. We are looking for energetic candidates ready to immerse themselves in a fast-paced work environment while enjoying the stunning, sun-drenched landscape of one of Europe’s most iconic capital cities.

Key Responsibilities

• Deliver professional support and guidance to telecom subscribers regarding their services and inquiries.
• Oversee client accounts with meticulous attention to detail to ensure service excellence in the telecom industry.
• Resolve technical connectivity challenges to maintain high satisfaction levels for Salt users.
• Utilize CRM software proficiently to document all Italian-language customer interactions and manage escalated service requests.
• Engage in comprehensive training programs to keep pace with evolving telecom technologies and operational standards.
• Meet and exceed performance indicators related to service efficiency and client happiness.
• Work in tandem with various internal departments to address complex provisioning or billing questions.

Requirements

• Full professional proficiency in Italian, both verbal and written.
• Mandatory possession of a valid EU passport.
• Clear and effective communication abilities paired with a genuine interest in the telecommunications sector.
• Strong aptitude for analytical problem-solving and a dedication to superior customer service.
• Digital literacy and the willingness to master new proprietary telecom software systems.
• Complete readiness to relocate to Greece for this premier professional assignment.

What We Offer

• Competitive salary package.
• Comprehensive, fully paid initial training.
• Inclusive health insurance coverage.
• Full relocation support, covering your flight, transfer, and initial hotel accommodation.
• Performance-based monthly bonuses.
• Additional employee benefits and incentives.

Life in Greece

Choosing to accept a role in Greece is more than a simple job change—it is a chance to experience the quintessential Mediterranean lifestyle. Residing in Athens offers you a blend of ancient heritage and a contemporary urban environment, making it a perfect setting to foster your personal and professional development.

Our all-inclusive relocation assistance ensures your move to Greece is seamless and worry-free. Once you settle in, you will be able to enjoy the famous warmth of the local culture, authentic gastronomy, and a vibrant social scene. If you are seeking a fresh start and a high quality of life, moving to Greece with our team is an unparalleled life choice.

How to Apply

Does the Italian Speaking - Operations Customer Expert for Salt role in Greece sound like your next big career milestone? Select the 'Apply Now' option to share your credentials with us. We are eager to assess your application and look forward to the possibility of you joining the Mercier Consultancy Group team.