Italian Speaking - Customer Support for Content Creators

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global leader in talent acquisition, connecting exceptional individuals with industry-defining organizations. Our firm is dedicated to simplifying international career moves, ensuring that our candidates land in the ideal professional setting where their linguistic talents and skills are fully valued.

Job Overview

We are searching for a motivated individual to take on the Italian Speaking - Customer Support for Content Creators role based in Greece. This represents a unique opportunity for Bulgaria-based Italian speakers to elevate their career by relocating to Greece and working within the dynamic sphere of social media. You will play a pivotal role in assisting high-profile creators, ensuring their platform experience remains optimized and productive.

Key Responsibilities

• Deliver elite support services to content creators through digital channels including chat, email, and social messaging.
• Troubleshoot technical hurdles and manage account-related inquiries using proprietary platform technology.
• Ensure high user satisfaction by providing rapid, empathetic, and innovative support solutions.
• Track and report on emerging industry shifts and community trends within the creator economy.
• Liaise with internal departments to address intricate account concerns while upholding strict service quality benchmarks.
• Represent the brand with professionalism, building trust and engagement with a diverse international user base.
• Safeguard user data and ensure adherence to security protocols and community safety standards.

Requirements

• Native or near-native fluency in Italian is a key requirement.
• Possession of a valid EU passport or existing work authorization for Greece.
• Genuine enthusiasm for social media platforms and digital innovation.
• Background experience in a customer-facing or support-driven environment.
• Superior verbal and written proficiency in both Italian and English.
• An agile mindset, capable of creative problem-solving and focused on delivering a top-tier user experience.

What We Offer

• Attractive monthly compensation package
• Two additional annual salary payments (13th and 14th month bonuses)
• Generous monthly performance-linked bonus scheme
• Comprehensive, fully paid induction and professional training in the social media sector
• Full coverage private medical insurance
• All-inclusive relocation support (airfare, airport transfer, and hotel accommodation upon arrival)
• Global career growth and social networking opportunities within the vibrant heart of Athens

Life in Greece

Choosing to pursue your career in Greece is a gateway to a revitalizing lifestyle. Enjoy the glorious Mediterranean climate, the proximity to ancient landmarks, and an energetic social scene that makes Greece a premier choice for ambitious professionals. This role offers the perfect harmony between a fast-paced career in technology and the serene, high-quality leisure afforded by Greece’s stunning landscapes and coastal beauty.

Our dedicated team manages every detail of your move to Greece, ensuring a smooth transition so you can focus on settling into your new environment. From the Mediterranean gastronomy to the hospitable local community, Greece offers an excellent setting for your next professional chapter. Become part of our international network and embrace these career-defining opportunities in Greece today.

How to Apply

If you feel ready to join a premier social media support team, we encourage you to start your journey now. Simply click the "Apply Now" button to forward your details to Mercier Consultancy Group. We are excited to evaluate your application and assist you in securing your new role.