Italian Speaking - Customer Support for Content Creators

About Mercier Consultancy Group

Mercier Consultancy Group serves as a global leader in recruitment, dedicated to connecting top-tier talent with iconic international organizations. Our mission is to streamline your professional journey, providing comprehensive support for candidates seeking rewarding roles abroad. We take pride in our ability to place high-caliber speakers in meaningful positions that foster both career progression and personal satisfaction.

Job Overview

We are currently recruiting for the role of Italian Speaking - Customer Support for Content Creators, providing a unique opportunity for Italy-based professionals to relocate for a career in Greece. You will be joining an exhilarating social media environment where you will serve as a point of contact for influential creators. This role demands a high level of dedication, ensuring that our platform users receive exceptional service and strategic guidance.

Key Responsibilities

• Deliver professional and precise support to content creators utilizing email, live chat, and social media platforms.
• Troubleshoot technical issues and manage accounts with a thorough grasp of social media platform mechanics.
• Ensure user delight by crafting personalized, effective, and innovative solutions to their queries.
• Evaluate shifting trends within the social media sphere to enhance the support experience for our creator community.
• Work alongside internal departments to address complex challenges while upholding rigorous service quality standards.
• Represent the company brand, building strong and lasting relationships with an international user demographic.
• Safeguard sensitive data with strict confidentiality while ensuring full compliance with community standards and security protocols.

Requirements

• Native or near-native fluency in Italian is required.
• Possession of a valid EU passport or a legal work permit for Greece.
• A genuine interest in digital media and current online trends.
• Previous background in professional customer support environments.
• Strong linguistic proficiency in both English and Italian, both orally and in writing.
• A goal-oriented, analytical approach to problem-solving and a passion for customer satisfaction.

What We Offer

• Competitive base salary package
• Two additional salaries annually (13th and 14th month pay)
• Performance-based monthly bonuses
• Comprehensive professional training to master the social media landscape
• Full private healthcare coverage
• Relocation assistance including flight, airport pickup, and initial accommodation support
• Opportunities for international networking in the vibrant cultural hub of Athens

Life in Greece

Choosing to work in Greece is a life-changing decision that merges career advancement with an idyllic Mediterranean lifestyle. You will experience legendary sunshine, explore historic heritage sites, and enjoy the energetic social atmosphere of a bustling capital. Greece offers the perfect equilibrium between a fast-paced career in the digital industry and the slower, enriching pace of island life and coastal leisure.

Our dedicated team ensures your relocation to Greece is smooth and stress-free, so you can focus on your new beginning. From world-renowned Mediterranean cuisine to the genuine hospitality of the locals, moving to Greece creates an ideal environment for personal and professional growth. Connect with a global community of experts today and kickstart your adventure in Greece with Mercier Consultancy Group.

How to Apply

Ready to propel your career forward in the exciting world of social media? We invite you to apply today by clicking the button below. Your application will be carefully reviewed by our recruitment team at Mercier Consultancy Group as we guide you through the next stage of your professional journey. We look forward to hearing from you.