Italian Speaking - Customer Support for Content Creators

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and industry-leading global brands. We specialize in facilitating seamless career transitions, ensuring that every professional we place into Italian-speaking jobs finds the perfect environment to thrive and excel.

Job Overview

We are currently looking for a dynamic professional to fill the Italian Speaking - Customer Support for Content Creators position in Greece, set within the vibrant and fast-paced social media industry. This is a unique opportunity to provide high-level assistance to influential content creators, ensuring their experience on the platform is seamless, professional, and engaging.

Key Responsibilities

• Provide expert, high-quality support to content creators via email, chat, and social media channels.
• Resolve technical inquiries and account management issues with a deep understanding of social media platform tools.
• Maintain a high level of customer satisfaction by delivering tailored, efficient, and creative solutions.
• Monitor and analyze platform trends within the social media industry to better serve our community of creators.
• Collaborate with internal teams to escalate complex issues while maintaining the highest quality of service standards.
• Act as a brand ambassador for the platform, fostering positive relationships with our diverse user base.
• Handle sensitive information with total discretion and adhere to platform security and community guidelines.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Strong passion for the social media industry and current digital trends.
• Proven experience in customer service or a related support role.
• Excellent communication skills, both verbal and written, in English and Italian.
• A proactive, problem-solving mindset and a dedication to excellent user experiences.

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary bonus)
• Fully Paid Performance-based Monthly Bonus
• Fully Paid Training programs to ensure your success in the social media industry
• Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay)
• And Much More, including international networking opportunities in the heart of Athens

Life in Greece

Embarking on a career through our jobs in Greece means more than just a new position; it is a gateway to an exceptional lifestyle. Greece offers an unparalleled Mediterranean climate, with endless sunshine, historical wonders, and a vibrant nightlife that makes it one of the most desirable destinations for professionals seeking growth. Living in Greece allows you to balance a demanding career in the social media industry with the relaxing, high-quality pace of island-hopping weekends and rich cultural discovery.

Our relocation experts make moving to Greece seamless, ensuring you feel at home the moment you arrive. From the exquisite culinary landscape to the warm, welcoming local culture, Greece provides the perfect backdrop for personal and professional development. Join the community of international talent exploring these Italian-speaking jobs in Greece and take the next step in your career with confidence.

How to Apply

If you are ready to advance your career as part of a world-class social media team, we invite you to take the next step. Click "Apply Now" to submit your application and join the ranks of professionals supported by Mercier Consultancy Group. We look forward to reviewing your profile and welcoming you to the team.