Italian Speaking - Customer Service for Healthcare

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished global recruitment agency dedicated to matching high-caliber professionals with prestigious European career paths. We pride ourselves on our expertise in assisting candidates with their international relocation and career advancement, providing a seamless transition for those aiming to secure top-tier Italian-speaking positions situated in Greece.

Job Overview

We are currently opening this role to candidates throughout Italy, offering a unique opportunity for Italy-based Italian speakers to relocate and start a career in the healthcare sector in Greece. This position is perfect for driven individuals who wish to merge their linguistic talents with a commitment to health-focused support, contributing to our client’s mission within the dynamic international medical landscape.

Key Responsibilities

• Deliver professional assistance via multi-channel platforms (voice, digital messaging, and correspondence) to Italian-speaking patients.
• Handle sensitive medical queries with absolute discretion, ensuring all data privacy and security protocols are met.
• Facilitate the scheduling of appointments and offer guidance regarding healthcare services and related product information.
• Adhere strictly to both global healthcare standards and local industry regulations during all communications.
• Engage with multi-disciplinary teams to troubleshoot complex inquiries and boost service efficiency.
• Document all interactions meticulously within the company’s enterprise-level CRM software.
• Serve as a dedicated point of contact, ensuring patients feel supported while navigating the complexities of the healthcare system.

Requirements

• Full professional proficiency in Italian, both verbal and written.
• Possession of a valid EU passport is an essential requirement.
• Good command of English to facilitate communication within our multicultural office environment.
• A naturally empathetic and patient personality, well-suited to the demands of the medical support industry.
• Analytical mindset with the ability to navigate technical systems efficiently.
• Genuine interest in moving to Athens, Greece, to pursue long-term development in a healthcare-focused career.

What We Offer

• Attractive salary package, supplemented by 13th and 14th-month bonus payments.
• Performance-based monthly bonuses rewarding high service quality and consistency.
• Complete relocation support, including flight arrangements, initial hotel stay, and organized relocation transfers.
• Full-spectrum medical insurance coverage.
• Comprehensive, paid training programs designed to prepare you for excellence in the healthcare industry.
• Excellent pathways for professional growth and vertical mobility within this industry-leading firm in Greece.
• A contemporary office environment based in a historic, vibrant city center.

Life in Greece

Embracing life in Greece is a chance to enjoy the legendary Mediterranean climate, deep-rooted history, and a social culture known for its friendliness. As you join our Customer Service team in Greece, you will find yourself in Athens—a thriving metropolis that effortlessly blends ancient landmarks with an energetic, modern lifestyle. It is an ideal setting for those seeking to challenge themselves professionally while maintaining a superior quality of life.

Beyond the career opportunities provided by Mercier Consultancy Group, relocating to Greece opens the door to exceptional Mediterranean cuisine, an active nightlife, and easy access to world-famous beaches. Whether you are spending your free time exploring archaeological treasures or lounging by the sea, the lifestyle in Greece remains one of the best for professionals living abroad. Take this step toward a rewarding career in one of the most exciting roles currently available in Greece.

How to Apply

If you are eager to advance your professional profile and experience life in Greece, we encourage you to submit your application today. Join the growing list of talented individuals who have found successful placements in Greece through our consultancy. Follow the application link, and our recruiters will be in touch to discuss how you can start your new chapter with us.

Sincerely,
The Recruitment Team at Mercier Consultancy Group