Italian Speaking - Customer Service for B&B Hotels

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional talent and global industry leaders. As a prominent European BPO and recruitment agency, we are committed to providing bespoke career paths that allow professionals to flourish within international settings, ensuring long-term success and growth in high-demand market sectors.

Job Overview

We are delighted to present a unique opportunity for Bulgaria-based Italian speakers to embark on a professional adventure by working in Greece for B&B Hotels. This position is ideal for motivated individuals eager to launch a career in the travel sector, offering the chance to support one of Europe’s premier hospitality brands while experiencing the beautiful, sun-drenched lifestyle that the Mediterranean has to offer.

Key Responsibilities

• Serve as the primary support contact for Italian-speaking clients, managing bookings and travel-related queries with precision.
• Share comprehensive information regarding B&B Hotels' services, property amenities, and popular regional attractions.
• Ensure guest satisfaction by resolving issues efficiently and maintaining the high service standards expected in the hospitality industry.
• Handle administrative tasks including booking adjustments, cancellations, and special guest requests using our proprietary systems.
• Work alongside a global team to streamline operational workflows and elevate the overall experience for our guests.
• Utilize your expertise to provide tailored travel assistance, proving your ability to excel in a fast-paced and competitive service environment.

Requirements

• Native or near-native Italian proficiency (verbal and written) is a core requirement.
• Strong English language skills to facilitate internal communication and training sessions.
• Possession of a valid EU passport is strictly required to enable your relocation for this role in Greece.
• Previous background in customer service, tourism, or the hospitality sector is highly valued.
• Strong interpersonal communication abilities with a passion for delivering a premium guest experience.
• A proactive and flexible nature, eager to relocate to Greece and settle into a vibrant new environment.

What We Offer

• Highly competitive compensation package.
• Performance-based monthly bonuses for high-achieving team members.
• Comprehensive, fully paid relocation assistance (including flights, arrival transport, and hotel stay).
• In-depth professional training tailored for your role at B&B Hotels in Greece.
• Medical insurance coverage and special discounts on travel services.
• Clear pathways for career progression and ongoing skill development within the hospitality sphere.

Life in Greece

Choosing a career opportunity in Greece is about embracing a brand-new way of life. From the azure waters of the islands to the bustling, history-rich streets of its cities, Greece provides a Mediterranean climate that is the envy of the world. You will enjoy a superior quality of life as you balance a rewarding professional role with endless opportunities for discovery and relaxation in one of Europe’s most beautiful destinations.

With our dedicated relocation support, moving to Greece is a smooth and uncomplicated transition. Outside of your professional duties, you will immerse yourself in an inviting culture and a celebrated culinary scene. Join the many international professionals who have chosen to make Greece their new home—apply now to secure your place in this exciting international chapter.

How to Apply

If you are ready to advance your career within the global travel market, we encourage you to become part of our diverse international team. Please select the "Apply Now" button below to forward your CV and begin your application process with Mercier Consultancy Group. We look forward to connecting with you soon to discuss your professional potential.