Italian Speaking - Customer Service for B&B Hotels

About Mercier Consultancy Group

As a leading authority in international recruitment and BPO services, Mercier Consultancy Group specializes in matching high-caliber professionals with prestigious global organizations. Our mission is to facilitate seamless career transitions, providing expert guidance and tailored opportunities that help you excel within fast-paced, international business environments.

Job Overview

We are presenting a unique opportunity for Italy-based candidates to relocate and build a career in Greece through our Italian Speaking - Customer Service for B&B Hotels role. This position is perfect for motivated individuals eager to pivot into the international hospitality sector, where you will represent a top-tier hotel brand while experiencing the exceptional lifestyle benefits of living and working in Greece.

Key Responsibilities

• Serve as the primary support contact for Italian guests, handling all aspects of travel inquiries and accommodation bookings with precision.
• Share comprehensive information regarding B&B Hotels’ amenities, services, and local attractions to elevate the guest experience.
• Maintain high service standards by addressing guest feedback and resolving issues with tact and efficiency.
• Utilize sophisticated hotel management software to accurately process reservations, modifications, and specific guest requests.
• Engage with a diverse, international team to refine internal procedures and ensure a smooth guest journey.
• Deliver professional and personalized assistance, demonstrating your expertise within the competitive hospitality industry.

Requirements

• Native or near-native proficiency in Italian is a strict requirement.
• Advanced English skills for cross-functional communication and team integration.
• Possession of a valid EU passport is essential for relocation to Greece.
• Prior background in tourism, hospitality, or service-based customer support is highly valued.
• Outstanding communication and interpersonal abilities with a focus on delivering excellent service.
• A resilient and enthusiastic mindset, eager to settle into a new life and career in Greece.

What We Offer

• Competitive base salary packages.
• Annual 13th and 14th-month salary payments.
• Performance-based monthly bonuses for high achievers in the role.
• Full relocation assistance, encompassing flights, airport pickups, and initial hotel lodging.
• Extensive on-the-job training to ensure your success in this B&B Hotels customer service position in Greece.
• Comprehensive health coverage and access to travel discounts.
• Structured opportunities for long-term career development and growth within the global travel market.

Life in Greece

Choosing to accept a role in Greece is more than a professional transition; it is an invitation to embrace a Mediterranean way of life. Known for its rich history, sun-drenched islands, and welcoming atmosphere, Greece offers an unparalleled quality of life. From the vibrant energy of Athenian life to tranquil weekend escapes at the coast, you will find Greece to be a destination that balances career ambition with a relaxed, fulfilling lifestyle.

Our dedicated relocation team manages the logistics of your move to Greece, ensuring that you arrive prepared and ready to thrive. With a world-class culinary scene and a friendly local culture, you will find it easy to integrate into your new environment. Start your next chapter today by applying for this position and discovering the rewards of living and working in Greece.

How to Apply

Ready to propel your career within the hospitality sector? We invite you to join the growing international workforce represented by Mercier Consultancy Group. Simply click the "Apply Now" button to forward your CV and initiate your application process. We look forward to reviewing your credentials and guiding you toward a successful career in Greece.