Italian Speaking - Customer Service Agent

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between elite talent and prestigious organizations worldwide. As a specialist in international recruitment and BPO operations, our mission is to secure impactful roles that advance the professional trajectories of candidates within the global Customer Support Services arena.

Job Overview

We are actively recruiting for an Italian Speaking - Customer Service Agent to join our team in Greece. This role presents a unique opportunity for Italy-based professionals to pivot their careers toward an international environment, combining professional growth in the Customer Support Services sector with the unmatched appeal of relocating to Greece.

Key Responsibilities

• Deliver exceptional assistance to Italian-speaking clients through multi-channel communication (voice, email, and live chat).
• Ensure high-level satisfaction by resolving inquiries promptly and maintaining the quality standards of our Customer Support Services department.
• Document every customer engagement meticulously to ensure data integrity within our internal systems.
• Work in tandem with a diverse, global team to foster consistent service quality and operational excellence.
• Analyze client needs to provide tailored solutions and relevant product information.
• Stay abreast of internal service protocols to ensure every interaction remains current and accurate.
• Represent the company with the high level of professionalism expected for an Italian Speaking - Customer Service Agent role in Greece.

Requirements

• Advanced proficiency in Italian (native or near-native level).
• Must possess a valid EU passport.
• Strong interpersonal and verbal communication talents essential for the Customer Support Services sector.
• A proactive approach to troubleshooting combined with a firm commitment to the customer experience.
• Digital literacy, including the ability to toggle efficiently between various software platforms.
• Prior background in similar Italian-language roles is highly regarded.

What We Offer

• A competitive salary package.
• Inclusive of 14 monthly payments per year (including 13th and 14th salaries).
• Comprehensive, fully funded onboarding and training program.
• Full health insurance coverage.
• Complete relocation support (including flights, airport transfers, and hotel accommodation) for those accepting a position in Greece.
• Additional monthly performance-based bonuses.
• Genuine paths for career advancement within the international Customer Support Services industry.
• Additional benefits upon commencement.

Life in Greece

Experience the rich history and radiant climate that makes residing in Greece such a rewarding adventure. Whether you find yourself admiring historic landmarks, relaxing by the azure Aegean Sea, or indulging in exquisite local Mediterranean cuisine, you will quickly discover why so many professionals choose to build their future here.

Relocating to Greece offers a harmonious blend of a high-achieving career and a laid-back way of life. By accepting this Italian Speaking - Customer Service Agent position in Greece, you will be joining a vibrant expat community that celebrates the safety, splendor, and hospitality that make Greece a premier destination for global workers.

How to Apply

Ready to transition into this exciting professional chapter? Click the "Apply Now" button to submit your details to the Mercier Consultancy Group team. We look forward to reviewing your application for one of our premier Italian-speaking jobs.