Italian Speaking - Customer Service Agent

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between top-tier global talent and leading international corporations. We specialize in sourcing candidates for high-impact roles within the Customer Support Services sector, ensuring every placement fosters both professional development and organizational success.

Job Overview

We are searching for motivated, fluent communicators to join us as an Italian Speaking - Customer Service Agent in Greece. This role presents a unique opportunity for Bulgaria-based Italian speakers to relocate for a prestigious position that combines professional growth with the exceptional Mediterranean lifestyle that only Greece can provide.

Key Responsibilities

• Deliver exceptional customer assistance via multi-channel platforms including voice, chat, and email in Italian.
• Ensure high satisfaction metrics by proactively addressing and resolving customer inquiries.
• Document all client interactions, logs, and ticket resolutions with precision within our internal systems.
• Work in tandem with a diverse, international team to maintain consistent service standards.
• Analyze individual client needs to propose relevant product solutions or service enhancements.
• Stay informed on evolving service protocols and brand guidelines to maintain service accuracy.
• Represent the company with integrity while fulfilling the duties of an Italian Speaking - Customer Service Agent in Greece.

Requirements

• Full professional proficiency in Italian, both verbal and written.
• Possession of a valid EU passport (non-negotiable).
• Outstanding interpersonal communication skills essential for the Customer Support Services sector.
• A proactive problem-solving mindset with a genuine passion for customer care.
• Comfortable working with digital tools and capable of multitasking effectively.
• Previous background in similar customer-facing roles is highly valued.

What We Offer

• Highly competitive base monthly salary.
• Guaranteed 13th and 14th salaries paid annually.
• Comprehensive induction and ongoing skill training.
• Full medical insurance coverage.
• Full relocation support package, covering flights, initial hotel stay, and transport for your move to Greece.
• Generous performance-based monthly incentives.
• Clear pathways for career progression within our international network.
• Additional perks and benefits.

Life in Greece

Enjoy a life defined by endless sunshine and a vibrant cultural heritage. Whether you are spending your weekends exploring historic landmarks, relaxing on beautiful beaches, or dining on world-renowned cuisine, Greece offers an outstanding standard of living for those relocating here.

Relocating to Greece allows you to harmonize a fast-paced career with a relaxed, enjoyable pace of life. As you transition into your new Italian Speaking - Customer Service Agent role in Greece, you will be welcomed by a thriving expat community that enjoys the safety, natural beauty, and warm charm that defines life in this Mediterranean hub.

How to Apply

Are you ready to elevate your career with a top-tier firm? Click the Apply Now button to share your details with the Mercier Consultancy Group team. We look forward to reviewing your application and discussing your potential move.