Italian Speaking - Customer Delight for Social Media

About Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on being a leading global agency that bridges the gap between top-tier talent and prestigious employment opportunities. We excel at scouting high-potential candidates for fast-paced roles throughout Europe, consistently maintaining a reputation for excellence in our placement services for Greece.

Job Overview

We are currently looking for a motivated professional to fill an Italian Speaking - Customer Delight for Social Media role in Greece. This represents a unique opportunity for Italy-based speakers to transition into an international career and thrive in a sun-drenched European setting while supporting a major global digital brand.

Key Responsibilities

• Serve as the voice of the brand, managing Italian-language social media interactions with a focus on high-quality support.
• Oversee content moderation duties to maintain a secure and welcoming digital space for all platform members.
• Evaluate community feedback and digital behavior patterns to suggest improvements to the overall user experience.
• Provide expert resolutions to inquiries through active communication, ensuring a delightful experience that reflects brand values.
• Partner with cross-functional global departments to resolve technical hitches and optimize platform features.
• Track social media activity to identify emerging trends or concerns, ensuring swift and accurate resolutions.
• Participate in projects aimed at refining customer service workflows within the dynamic and fast-moving social media sector.

Requirements

• Fluency in Italian is essential; you must be comfortable using the language in a professional context.
• Strong command of English, allowing you to flourish within our multicultural office environment.
• Candidates must hold a valid EU passport to secure the necessary paperwork for moving to Athens.
• An genuine interest in digital media, the latest social trends, and online community building.
• Exceptional verbal and written communication skills, with a proven ability to remain helpful and composed during busy periods.
• Previous background in customer service or client-facing roles will be considered a significant benefit for this position in Greece.

What We Offer

• Competitive salary package.
• Bonus structure including 13th and 14th-month salary payments.
• Comprehensive onboarding and training sessions provided upon arrival.
• Complete health insurance benefits included.
• Full relocation support: covering your flight, airport transfer, and hotel lodging.
• Performance-based monthly bonuses for meeting service targets.
• Clear pathways for professional growth within the global social media and tech industry.
• And Much More...

Life in Greece

Experience the charm of Mediterranean life by accepting a role in Greece. Famous for its deep history, stunning Mediterranean coastline, and pleasant climate, Greece is the ideal destination for professionals seeking a balanced lifestyle filled with cultural exploration and career satisfaction.

Deciding to move to Athens allows you to enjoy world-class Mediterranean cuisine and a lively social scene while joining a diverse group of international professionals. This Italian Speaking - Customer Delight for Social Media role in Greece is more than just a job; it is your chance to start a new chapter in a beautiful, historic European capital.

How to Apply

Are you prepared to elevate your professional profile with Mercier Consultancy Group? We are looking for talented individuals to bring their unique skills to our expanding team. To apply, simply use the "Apply Now" button to forward your details to our recruiters. We look forward to reviewing your profile and guiding you toward this exciting new career milestone.

Best regards, The Recruitment Team at Mercier Consultancy Group.