Italian Speaking - Customer Delight for Social Media

About Mercier Consultancy Group

Mercier Consultancy Group serves as a global leader in talent acquisition, specializing in bridging the gap between exceptional professionals and transformative career paths. We pride ourselves on our reputation for excellence, placing candidates in dynamic, high-impact positions throughout Greece and beyond.

Job Overview

We are currently looking for a motivated candidate to step into our Italian Speaking - Customer Delight for Social Media role in Greece. This represents a unique opportunity for Bulgaria-based professionals to relocate to a sun-drenched European hub, where you will represent a prominent global tech brand while evolving your career in a fast-paced environment.

Key Responsibilities

• Serve as a primary voice for the brand, providing high-quality support through Italian-language social media channels.
• Oversee community moderation to foster a safe, positive, and inclusive space for all platform users.
• Identify user behavioral patterns to provide insights that improve the overall community ecosystem.
• Manage and resolve inquiries effectively, ensuring every interaction reflects the company's commitment to brand excellence.
• Work in tandem with international partners to troubleshoot technical issues and optimize user functionality.
• Proactively track platform activity, ensuring immediate attention to emerging trends and user needs.
• Participate in the ongoing development of customer service strategies within the dynamic world of social networking.

Requirements

• Full professional proficiency in both written and spoken Italian.
• Strong command of the English language to effectively engage with our multicultural team.
• Must possess a valid EU passport to facilitate your move and relocation to Athens.
• A keen interest in social media platforms, digital innovation, and community management.
• Outstanding interpersonal skills, with the ability to maintain composure and kindness in a busy work environment.
• Prior customer service experience is considered a significant asset for this Greek-based opportunity.

What We Offer

• Competitive Salary package.
• Two additional salaries annually (13th and 14th month pay).
• Comprehensive, fully funded training to prepare you for success.
• Private Health Insurance coverage.
• Full relocation support, including flight costs, airport transfers, and hotel stay.
• Regular performance-based bonuses to reward your hard work.
• A promising career path in the global social media sector.
• And Much More...

Life in Greece

Begin an exciting new chapter by pursuing our Italian-speaking roles in Greece. With a rich heritage of ancient history, stunning coastlines, and a lifestyle defined by Mediterranean sunshine, Greece offers the perfect balance between a rewarding career and personal growth.

Moving to Athens allows you to enjoy a Mediterranean lifestyle filled with world-class cuisine and an energetic social scene. If you are eager to combine professional growth with personal adventure, this Italian Speaking - Customer Delight for Social Media role in Greece is the perfect catalyst for your future.

How to Apply

Ready to embark on this journey with Mercier Consultancy Group? We invite talented individuals to join our team in a position where your unique skills will truly shine. Select the "Apply Now" button to submit your application, and our recruitment experts will review your profile to help you kickstart your new international career.

Best regards, The Recruitment Team at Mercier Consultancy Group.