Italian Speaking - Customer & Technical Support for DJI

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading brands. We specialize in facilitating seamless transitions for professionals seeking high-impact careers, particularly those looking for exceptional Italian-speaking jobs within the thriving Customer Support Services industry.

Job Overview

We are thrilled to offer an elite opportunity for an Italian Speaking - Customer & Technical Support for DJI position in Greece. This role allows you to combine your technical aptitude with a passion for excellence in the Customer Support Services industry while enjoying a vibrant lifestyle in the Mediterranean.

Key Responsibilities

• Provide high-level technical troubleshooting and product support for DJI’s innovative consumer technology range via phone, email, and chat.
• Ensure an exceptional customer experience by maintaining high quality standards within the Customer Support Services sector.
• Document and track customer interactions accurately within our internal CRM systems to maintain data integrity.
• Collaborate with international team members to resolve complex technical inquiries, ensuring efficiency and accuracy.
• Proactively identify trends in user issues to improve product knowledge and support efficiency.
• Maintain a deep understanding of DJI products to offer expert advice and solutions to Italian-speaking customers.
• Adhere to defined service level agreements (SLAs) while balancing customer satisfaction with operational productivity.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in technical troubleshooting and a passion for technology.
• Proven ability to communicate complex information clearly and professionally in a Customer Support Services environment.
• Adaptability to remote work settings while remaining results-oriented.
• Previous experience in technical or customer support is considered a significant asset for these jobs in Greece.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training to ensure your success in this Italian Speaking - Customer & Technical Support for DJI position in Greece.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel provided).
• Monthly Performance Bonus.
• An exciting, multicultural work environment and professional growth opportunities.
• And Much More...

Life in Greece

Embarking on a career move to Greece offers an unparalleled quality of life, blending ancient history with a modern, cosmopolitan spirit. When you secure one of our many Italian-speaking jobs, you gain access to the glorious Mediterranean climate and the breathtaking landscapes that make Greece a top-tier destination for international professionals.

Living in Greece means indulging in world-renowned cuisine, a relaxed social pace, and a welcoming culture that makes relocation seamless. By choosing this opportunity, you are not just taking a job; you are choosing an adventure in Greece where your professional development in the Customer Support Services industry is balanced by an enviable Aegean lifestyle.

How to Apply

If you are ready to take the next step in your career and join a global leader in the Customer Support Services industry, we invite you to apply now. Join our team at Mercier Consultancy Group and launch your new journey today!