Italian Speaking - Customer & Technical Support for DJI

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between high-caliber professionals and industry-leading global organizations. As specialists in international recruitment and BPO solutions, we excel at managing end-to-end relocation processes for talented individuals who are eager to advance their careers within the vibrant Customer Support Services sector.

Job Overview

We are delighted to present this unique opportunity for Italy-based professionals to pivot their careers by joining our DJI support team in Greece. This role is perfectly suited for candidates who possess a sharp technical mind and a dedication to delivering top-tier service, all while enjoying the sunny, coastal lifestyle that Greece offers.

Key Responsibilities

• Deliver expert technical assistance and guidance for the diverse portfolio of DJI products via multichannel support (voice, email, and chat).
• Uphold the highest quality standards, ensuring every customer interaction reflects the excellence expected in the Customer Support Services industry.
• Log all user inquiries and technical issues systematically into our CRM software to ensure data precision.
• Engage with a global team of peers to resolve intricate technical roadblocks quickly and effectively.
• Analyze recurring user feedback and technical bugs to refine our knowledge base and optimize support workflows.
• Serve as a primary point of contact for our Italian-speaking clients, providing sophisticated advice and tailored product solutions.
• Meet and exceed performance indicators and SLA benchmarks while maintaining a focus on delivering outstanding customer care.

Requirements

• Full professional proficiency in Italian (verbal and written).
• Possession of a valid EU passport (required).
• A genuine passion for cutting-edge technology and a drive for complex technical problem-solving.
• Strong communication skills, with a track record of explaining technical concepts within a Customer Support Services framework.
• Flexibility to thrive in a remote-capable work environment while staying focused on operational goals.
• Prior background in technical or customer-focused roles is considered a significant plus for candidates looking to relocate to Greece.

What We Offer

• Competitive base salary packages.
• Two additional salaries paid annually (13th and 14th month).
• Comprehensive, fully paid induction training to prepare you for your role in Greece.
• Full health insurance coverage.
• Full relocation support, including flight arrangements, transit assistance, and hotel accommodation.
• Recurring monthly performance-based bonuses.
• A dynamic, international work environment filled with growth prospects.
• And Much More...

Life in Greece

Moving to Greece represents more than just a job change; it is an opportunity to embrace a lifestyle characterized by sunshine, history, and a modern Mediterranean pace. When you accept an offer with us, you are choosing to work in a country known for its stunning landscapes and welcoming environment, making your relocation a smooth and rewarding experience.

Life in Greece is defined by a deep appreciation for culture, exceptional food, and a social atmosphere that makes it easy to feel at home. By joining this project in Greece, you are investing in your future, combining a high-impact role in the Customer Support Services sector with the incredible benefits of living by the Aegean Sea.

How to Apply

If you are eager to elevate your career and work with a world-leading brand alongside Mercier Consultancy Group, submit your application today. We look forward to helping you start this exciting new chapter of your professional life!