Italian Speaking - Customer & Technical Support for DJI

About Mercier Consultancy Group

As a distinguished global leader in talent acquisition and BPO services, Mercier Consultancy Group serves as the bridge between ambitious professionals and the world's most innovative organizations. We specialize in managing international career relocations, providing end-to-end support for candidates aiming to excel in premium Customer Support Services roles.

Job Overview

We are delighted to present a unique opportunity for Bulgaria-based Italian speakers to elevate their careers through an Italian Speaking - Customer & Technical Support for DJI role based in Greece. This position is perfect for individuals who thrive on technical problem-solving and are eager to establish a career in the Customer Support Services sector while enjoying the spectacular Aegean surroundings.

Key Responsibilities

• Deliver expert technical assistance and guidance for the DJI product ecosystem through various digital channels.
• Uphold the highest quality standards, ensuring every customer interaction reflects the excellence expected in our industry.
• Maintain precise records of all inquiries in our CRM databases to ensure service consistency.
• Work in tandem with a diverse, global team to navigate complex technical challenges and optimize resolution times.
• Analyze common user pain points to foster continuous improvement in support procedures and product awareness.
• Serve as a primary point of contact for Italian-speaking clients, providing knowledgeable and tailored solutions.
• Balance efficiency with empathy, ensuring all operational KPIs and service agreements are consistently met.

Requirements

• Full professional proficiency in Italian (verbal and written).
• Requirement of a valid EU passport for employment eligibility.
• Genuine interest in emerging technologies and a talent for technical diagnostics.
• Clear communication skills capable of simplifying technical concepts for a varied customer base.
• Self-disciplined nature with the ability to perform effectively in a dynamic work environment.
• Previous background in helpdesk or customer care roles is highly preferred for these Greece-based positions.

What We Offer

• Highly competitive salary package.
• Additional compensation through two extra annual salaries (13th and 14th months).
• Comprehensive, paid introductory training to guarantee your success in this Italian Speaking - Customer & Technical Support for DJI vacancy in Greece.
• Full health insurance coverage.
• Full support for relocation, including flight arrangements, transit assistance, and initial hotel accommodation.
• Incentives based on monthly performance.
• A vibrant, multi-ethnic workplace filled with opportunities for long-term career progression.
• Plus many more exclusive benefits.

Life in Greece

Relocating to Greece is a life-changing decision that blends the allure of ancient landmarks with a contemporary, high-energy lifestyle. Securing one of our Italian-speaking roles provides you with the chance to enjoy a wonderful Mediterranean climate and the stunning natural beauty that characterizes this region as a premiere professional hub.

Residing in Greece offers a fusion of legendary culinary experiences and a laid-back social atmosphere that makes settling in remarkably easy. By joining us, you are embarking on a professional journey in Greece where the demands of the Customer Support Services industry are perfectly complemented by the relaxing, sun-drenched pace of local life.

How to Apply

If you are prepared to advance your professional career with an industry-leading firm, we encourage you to submit your application today. Connect with Mercier Consultancy Group and begin your exciting new chapter!