Croatian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the Customer Support Services sector. We pride ourselves on facilitating career-defining opportunities that bridge the gap between global professionals and elite corporate environments throughout Europe.

Job Overview

We are currently seeking a highly motivated professional to join our team in Sofia for a Croatian Speaking Support Specialist position in Bulgaria. This role is perfect for those searching for rewarding Croatian-speaking jobs within a dynamic industry, offering a unique opportunity to advance your career while enjoying the vibrant lifestyle found in the heart of the Balkans.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Maintain excellence in the Customer Support Services industry by resolving inquiries with empathy and efficiency.
• Represent the company as a brand ambassador, ensuring a premium service experience for all Croatian-speaking clients.
• Document all interactions accurately within our CRM system to track trends and improve service standards.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
• Stay updated on product knowledge and service protocols to maintain consistent service delivery.
• Contribute to team targets and KPIs, helping to secure your eligibility for the monthly performance bonus.

Requirements

• Native or fluent Croatian (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English for team communication.
• Strong communication skills and a passion for the Customer Support Services industry.
• Ability to relocate to Sofia for this on-site Croatian Speaking Support Specialist position in Bulgaria.
• A proactive attitude and the ability to thrive in a fast-paced environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
• Attractive Monthly Performance Bonus to reward your dedication.
• Long-term career progression and development within the company.
• And Much More...

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban convenience. With its stunning mountain landscapes and temperate weather, Bulgaria has become a top destination for professionals seeking one of the premier jobs in Bulgaria that balances high-level career growth with an excellent work-life balance.

As part of our premium relocation package, we ensure your transition to Sofia is seamless, allowing you to focus on enjoying the local cuisine, vibrant social scene, and the welcoming culture that makes Bulgaria a fantastic place to live. Join a growing community of expats and locals alike by securing this Croatian Speaking Support Specialist position in Bulgaria today.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting Croatian-speaking jobs available today, please click the "Apply Now" button to submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your profile and welcoming you to the team in Sofia.