Croatian Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for excellence in connecting top-tier talent with world-class organizations. As a leading European recruitment and BPO specialist, we pride ourselves on facilitating career growth while helping our partners excel in the competitive Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Support Representative position in Bulgaria. This role is an ideal opportunity for those looking to advance their career in the Customer Support Services industry within a vibrant, international environment in Sofia.

Key Responsibilities

• Deliver exceptional omnichannel support to our diverse client base in the Customer Support Services sector.
• Resolve complex inquiries using your native-level fluency in Croatian to ensure high satisfaction scores.
• Maintain precise records of client interactions within our internal database systems.
• Collaborate with international teams to optimize communication strategies and improve service delivery.
• Identify opportunities to provide value-added service during every client interaction.
• Adhere to industry standards and quality metrics to ensure the highest level of service excellence.
• Contribute to the positive culture of our office, one of the most dynamic workplaces among jobs in Bulgaria.

Requirements

• Native or fluent Croatian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition for these exciting Croatian-speaking jobs.
• Professional proficiency in English for effective internal communication.
• Strong problem-solving abilities and a genuine passion for the Customer Support Services industry.
• Previous experience in client-facing roles is considered an advantage.
• Ability to relocate on-site to Sofia, Bulgaria, for this Croatian Speaking Customer Support Representative position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Multicultural work environment with excellent career progression
• And Much More...

Life in Bulgaria

Sofia, Bulgaria, is a rapidly growing European hub, offering a unique blend of historical architecture and modern urban living. When you secure one of our many jobs in Bulgaria, you will experience a Mediterranean-influenced climate, a vibrant social scene, and a cost of living that allows for a premium lifestyle. Bulgaria is truly a hidden gem for expatriates seeking a balance of adventure and professional development.

Our comprehensive relocation package ensures that your move to Bulgaria is seamless and stress-free, allowing you to settle into your new home comfortably. With delicious local cuisine, affordable travel opportunities across the Balkans, and a warm, welcoming local population, life in Bulgaria offers an unparalleled quality of life for any Croatian Speaking Customer Support Representative.

How to Apply

If you are ready to take the next step in your career and join a leading team, we invite you to click Apply Now and submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and discussing this exciting opportunity with you.