Latvian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging the gap between exceptional global talent and the world's leading corporations. As a leader in the recruitment and BPO sector, we take pride in placing high-caliber professionals into impactful roles that drive growth and excellence within the customer support services industry.

Job Overview

We are currently seeking a motivated professional for a Latvian Speaking Support Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career in the dynamic world of customer support services while enjoying a life-changing experience in one of Europe’s most vibrant capitals.

Key Responsibilities

• Deliver exceptional omnichannel customer support to Latvian-speaking clients in the customer support services industry.
• Resolve complex inquiries through phone, email, and live chat with precision and empathy.
• Maintain high service quality standards to ensure customer satisfaction and brand loyalty.
• Collaborate with internal teams to streamline communication workflows and improve user experience.
• Keep accurate records of customer interactions within the CRM system.
• Stay updated on the latest service protocols and product features to provide accurate technical assistance.
• Contribute to a high-performance environment by achieving individual and team-based KPIs.

Requirements

• Native or fluent Latvian (spoken and written) is mandatory for this Latvian-speaking jobs opportunity.
• Fluent English skills to ensure effective collaboration within our diverse, multi-national team.
• Valid EU passport (mandatory) to qualify for this premier opportunity among the best jobs in Bulgaria.
• A customer-first mindset with strong problem-solving and communication abilities.
• Previous experience in the customer support services industry is considered a strong advantage.
• Ability to relocate to Sofia, Bulgaria, for this on-site position.

What We Offer

• Competitive Monthly Salary that reflects your skills and experience.
• Fully Paid Training to ensure you succeed in your role.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to Bulgaria seamless.
• Monthly Performance Bonus linked to your productivity and service quality.
• An inclusive, modern, and engaging workplace environment in the heart of Sofia.
• And Much More... including career development workshops and company social events.

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending ancient history with a modern, buzzing metropolitan lifestyle. Choosing one of our Latvian speaking jobs in Bulgaria means experiencing a country known for its breathtaking natural landscapes, majestic mountains, and a warm, welcoming climate that guarantees a great work-life balance.

Relocating to Bulgaria is an adventure that many professionals cherish, characterized by affordable living costs and a vibrant social scene. From delicious local cuisine to a thriving cultural life in Sofia, Bulgaria, you will find that there is always something new to explore. Discover why our candidates consistently rate our vacancies among the best jobs in Bulgaria and take the next step in your career journey with us.

How to Apply

If you are ready to elevate your career and embrace a new challenge with a Latvian Speaking Support Specialist position in Bulgaria, we encourage you to Apply Now. Join the ranks of satisfied professionals placed by Mercier Consultancy Group today. We look forward to hearing from you!