Latvian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations across the globe. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in the competitive Customer Support Services sector.

Job Overview

We are currently sourcing exceptional talent for a Latvian Speaking Solutions Consultant position in Bulgaria. This role is a unique opportunity to join an industry-leading team, providing high-quality assistance and expert technical support within the vibrant Customer Support Services landscape, while enjoying the benefits of our premium relocation program.

Key Responsibilities

• Deliver expert, solution-oriented customer support to Latvian-speaking clients via phone, email, and live chat.
• Manage complex inquiries within the Customer Support Services industry to ensure client satisfaction and high-quality resolution.
• Collaborate with cross-functional teams to escalate and resolve technical or process-related challenges.
• Maintain a deep understanding of product portfolios to provide accurate information to users.
• Ensure all interactions reflect the premium service standards expected of our consultancy firm and the partner brand.
• Contribute to the continuous improvement of support protocols by documenting frequent user feedback.
• Meet and exceed individual and team performance KPIs in a fast-paced, modern work environment.

Requirements

• Native or fluent Latvian (spoken and written).
• Valid EU passport (mandatory for this relocation package).
• Strong command of English for internal communications and training.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent interpersonal skills and a passion for problem-solving.
• Professional demeanor and the ability to thrive in a multicultural environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, airport transfer, and hotel accommodation).
• Lucrative Monthly Performance Bonus.
• A modern, international office environment in Sofia, Bulgaria.
• And Much More, including team-building events and career development support.

Life in Bulgaria

Sofia is quickly becoming a top-tier destination for international professionals seeking the perfect balance between career growth and quality of life. As one of the most exciting hubs for Latvian-speaking jobs, Bulgaria offers a rich cultural heritage, a stunning climate, and a surprisingly affordable cost of living. Whether you are exploring historical landmarks or enjoying the vibrant nightlife, life in Bulgaria provides a dynamic experience for every newcomer.

The local community is warm and welcoming, making the transition to working in Bulgaria seamless. With our fully paid relocation package, you can focus on enjoying your new home while we handle the logistics. Discover why so many professionals choose to take advantage of these jobs in Bulgaria, where your career in the Customer Support Services industry can reach new heights in one of Europe’s most hidden gems.

How to Apply

If you are ready to take the next step in your career and join a winning team in Sofia, click the Apply Now button below to submit your resume. Our recruitment specialists at Mercier Consultancy Group are eager to review your application and guide you through the process for this exceptional Latvian Speaking Solutions Consultant position in Bulgaria. We look forward to hearing from you soon!