Slovak Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class career opportunities across Europe. We take pride in facilitating life-changing career moves, ensuring that our candidates thrive in their new professional environments while providing our clients with exceptional human capital solutions.

Job Overview

We are currently looking for talented individuals to join our prestigious client in Sofia for a Slovak Speaking Support Specialist position in Bulgaria. This is an excellent opportunity for customer-oriented professionals to build a career within the competitive Customer Support Services industry while enjoying a fully supported international relocation.

Key Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Slovak-speaking clients.
• Resolve technical and general inquiries within the high-paced Customer Support Services environment.
• Maintain high customer satisfaction scores by providing professional, empathetic, and efficient support.
• Collaborate with internal teams to ensure service excellence and process improvements.
• Document all interactions accurately within our advanced CRM and internal support software.
• Represent the company brand with integrity, ensuring consistent quality in all client communications.
• Stay updated on product knowledge and service policies to provide accurate and timely solutions.

Requirements

• Native or fluent Slovak (spoken and written) is mandatory for this role.
• Valid EU passport is required for all candidates applying for jobs in Bulgaria.
• Strong communication skills with a passion for helping others in the Customer Support Services sector.
• Professional proficiency in English for inter-departmental training and documentation.
• Problem-solving mindset with the ability to manage time effectively in a busy office environment.
• Willingness to relocate to Sofia for this Slovak Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• Attractive Monthly Performance Bonus based on your individual contribution.
• Professional growth opportunities through internal mobility and training.
• And Much More, including team-building events and a vibrant office culture.

Life in Bulgaria

Sofia is a rapidly growing European capital, offering an incredible balance of historical charm and modern urban convenience, making it one of the most attractive hubs for jobs in Bulgaria. With a Mediterranean-influenced climate, a vibrant nightlife, and affordable living costs, you will find that living in Bulgaria provides a fantastic quality of life for young professionals. From the stunning Vitosha mountain backdrop to the bustling city center, Bulgaria welcomes expats with open arms and a rich cultural heritage.

By choosing to pursue one of our Slovak-speaking jobs, you are not just accepting a role; you are embarking on an adventure. The relocation package we provide makes your transition to Bulgaria seamless, allowing you to settle in quickly and start exploring the delicious local cuisine and friendly atmosphere. Join the thriving expat community and discover why Bulgaria is quickly becoming the top destination for career-driven individuals looking for a change of pace.

How to Apply

Are you ready to take the next step in your professional journey and join our team in Sofia? If you possess the required skills and are excited about this Slovak Speaking Support Specialist position in Bulgaria, please click Apply Now to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and supporting you through the recruitment process.