Spanish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class employers in the BPO and Customer Support Services sectors. We pride ourselves on delivering excellence, ensuring that our candidates find the perfect career trajectory while navigating the best jobs in Bulgaria and across the European market.

Job Overview

We are currently seeking a motivated professional for a Spanish Speaking Customer Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to build a career within the high-growth Customer Support Services industry, offering a supportive environment and a life-changing relocation experience to Sofia.

Key Responsibilities

• Provide high-quality assistance to Spanish-speaking customers via phone, email, and live chat.
• Represent our clients professionally, maintaining the highest standards of service within the Customer Support Services industry.
• Resolve customer inquiries and technical issues with empathy, efficiency, and expert product knowledge.
• Identify opportunities to enhance the customer experience through proactive feedback and service improvement.
• Maintain detailed and accurate logs of customer interactions in the company CRM.
• Collaborate with international teams to ensure consistent service delivery across all touchpoints.
• Stay updated on service protocols to ensure compliance with quality assurance metrics.

Requirements

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Strong communication and problem-solving skills, essential for success in Spanish-speaking jobs.
• Previous experience in the Customer Support Services sector is highly advantageous but not required.
• Ability to work on-site in Sofia, Bulgaria, and contribute to our collaborative office culture.
• Proficiency in English is required to facilitate communication within our international team.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure you excel in your new role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to Bulgaria seamless.
• Attractive Monthly Performance Bonus to reward your dedication and results.
• A vibrant international work environment and excellent opportunities for professional growth.
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming a premier hub for expatriates, blending rich history with a modern, fast-paced lifestyle. When you pursue jobs in Bulgaria, you gain access to a culture that values hospitality, vibrant nightlife, and stunning natural scenery, from the Vitosha mountains to the historic city center. The pleasant climate and rich cultural tapestry make Bulgaria a perfect destination for those seeking a high quality of life at an affordable cost.

Relocating to Bulgaria is an adventure that offers modern urban living, exceptional local cuisine, and a strong sense of community. By choosing a Spanish Speaking Customer Support Specialist position in Bulgaria, you are joining a growing community of professionals who enjoy the perfect balance of career advancement and personal exploration. Embrace the opportunity to start your new chapter in the heart of Bulgaria today.

How to Apply

If you are ready to elevate your career and explore exciting opportunities in the Customer Support Services industry, we invite you to join our growing team. Click "Apply Now" to submit your application to Mercier Consultancy Group, and one of our expert recruiters will reach out to guide you through the next steps.

Best regards,
The Recruitment Team at Mercier Consultancy Group