Spanish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer service landscape. We pride ourselves on delivering bespoke career solutions, making us a leading authority for professionals seeking high-quality jobs in Bulgaria and beyond.

Job Overview

We are currently sourcing exceptional candidates for a Spanish Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital, Sofia. This role within the customer support services industry offers a unique opportunity to provide high-level assistance to global clients while enjoying the cultural and professional benefits of one of Europe’s fastest-growing business hubs.

Key Responsibilities

• Provide expert, high-quality customer support services to clients operating in the Spanish-speaking market.
• Identify and resolve complex user inquiries through multi-channel communication (phone, email, and chat).
• Maintain a deep understanding of service policies to ensure optimal solutions and high customer satisfaction.
• Collaborate with international teams to improve internal workflows and service delivery standards.
• Effectively document all interactions to contribute to the continuous improvement of the support services department.
• Act as a brand ambassador, ensuring professional and empathetic communication at all times.
• Proactively reach personal and team targets to maximize the potential of your monthly performance bonus.

Requirements

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Strong command of English for internal training and team collaboration.
• Previous experience in the customer support services industry is considered a significant advantage.
• Excellent problem-solving skills and a solution-oriented mindset.
• Eagerness to relocate to Sofia for this career-defining Spanish Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Attractive Monthly Performance Bonus.
• Dynamic work environment with opportunities for professional growth.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our many jobs in Bulgaria means immersing yourself in a country defined by its stunning mountainous landscapes, pleasant climate, and rich historical heritage. Sofia, in particular, offers an energetic urban lifestyle, blending traditional Balkan charm with modern amenities, making it a fantastic destination for international professionals.

Beyond the professional advancement of the Spanish Speaking Solutions Consultant position in Bulgaria, you will enjoy a high quality of life with an affordable cost of living. From world-class dining to a vibrant nightlife, Bulgaria is a welcoming nation that offers a perfect work-life balance for those ready for a new European adventure.

How to Apply

Are you ready to take the next step in your career with Mercier Consultancy Group? If you meet the requirements and are excited to join the thriving job market in Bulgaria, click "Apply Now" to submit your application. Our recruitment team looks forward to reviewing your profile.